Complaint Review: Karen Pinkos - Comcast

RE: Comcast Cable COMATOSE, INCAPABLE CABLE COMPANY AND CITY report

Well, dear Rip-off reporters, it's now approaching a FULL CALENDAR YEAR now since November 2003 when we sent to a local area office of Comcast Cable a SECOND TIME the simplest of letters (in keeping with the comatose company's own printed "customer complaint procedures")requesting quite simply two excruciatingly simple things: a $10 credit to our account for a proven incorrect balance statement and a re-adjustment of our monthly statement billing for the service package we ordered being consistently overcharged(still).

When no reply from the comatose company was forthcoming by year's end we contacted the local "franchise authority" (likewise in keeping with procedural regulations) requesting some equally simple assistance when finally in early February 2004 we received a letter from one Karen Pinkos, Assistant to the City Manager of El Cerrito, pledging to "do(her)best" to resolve the complaint to our satisfaction but naturally disclaiming any "ability to force Comcast into a specific resololution to(our)problem."

Here it is almost at year's end(yet again)and there's been absolutely none of the pledged "follow-up" whatever from either the comatose cable company or the equally comatose "franchise authority" to resolve the simplest of simple complaints.

It must be nice--as well as quite a nice RACKET--to just sit someplace day-in-and-day-out sitting on your SHIFTLESS SLACKER A** doing absolutely NOTHING for anybody and getting PAID FOR IT with an extravagant salary SUBSIDIZED by tax-paying cable company customers!

Now hear this then all you GOOD-FOR-NOTHING-DO-NOTHING IDLERS!

That selfsame outstanding request remains: invest in a typewriter, an envelope, some paper and a stamp, BREAK DOWN, OVEREXERT YOUR POOR LITTLE OVERWORKED WRISTS (You CAN do it!)and WRITE A FRICKIN' LETTER!!!!

Joseph Jr
Berkeley, California
U.S.A.