Complaint Review: Karen Supper

Just to give everyone a proper update that does not twist truths, the Judge did not throw my case out, the judge recommend I file the claim in her town since this is where the contract was signed - but I had a good solid case. It had nothing to do with the fact that her dogs do indeed have inheritable diseases. I realized this after the case was filed, (that I should have done so in her county) so did not bother with having my Vet present who insisted that *she* tried to go on about the dog having marks on the neck since she asked about any marks present anywhere on the dog when the vet told her that the dog had a heart murmur. She wouldn't believe me when I first told her that the dog had a heart murmur so I let her speak with the vet. So while talking to the vet over the phone, she tried to find fault and blame in something else to accuse me of. She attempted to deter the real issue at hand; and the vet can tell you the barely visible so-called marks from my dog was from the dog pulling on the collar while trying to teach him to lead, which I informed her of as well, but again she refused to believe because of her own agenda. The vet too tried to reassure her of that but she refused to believe him as well, and he warned me of this before going to court. It had nothing to do with the fact that the dog DIED of a HEART MURMUR that was found shortly after bringing him home, which she tried to elude from in every discussion; thus shows how unprofessional this particular breeder is. Instead of owning up to issues, she tries to run/deter from them as if no one is smart enough to notice.

I am just glad to have deterred and educated the amount of people I've talked to and have seen from this so far and all I can say to those who are interested in buying, BUY AT YOUR OWN RISK. There are SEVERAL accounts of this issue in this particular breeder that I have seen and read about since then and it just goes to show, do your RESEARCH before buying from ANY breeder!! Instead of being a responsible breeder and giving me my money back, she insisted on the fact that I provide receipts from vitamins I was supposed to give the dog from the contract which she claims I did not follow. But since I could not provide every single receipt, it went to court. I did not go any further with it after that as I felt she learned her lesson that people aren't just out to be taken advantage of (but since obviously she is trying to defend her poor breeding, maybe she hasn't learned anything). Not to mention, I wanted this to provide a good warning for any of those interested in finding a life long companion.

Just to give everyone a proper update that does not twist truths, the Judge did not throw my case out, the judge recommend I file the claim in her town since this is where the contract was signed - but I had a good solid case. It had nothing to do with the fact that her dogs do indeed have inheritable diseases. I realized this after the case was filed, (that I should have done so in her county) so did not bother with having my Vet present who insisted that *she* tried to go on about the dog having marks on the neck since she asked about any marks present anywhere on the dog when the vet told her that the dog had a heart murmur. She wouldn't believe me when I first told her that the dog had a heart murmur so I let her speak with the vet. So while talking to the vet over the phone, she tried to find fault and blame in something else to accuse me of. She attempted to deter the real issue at hand; and the vet can tell you the barely visible so-called marks from my dog was from the dog pulling on the collar while trying to teach him to lead, which I informed her of as well, but again she refused to believe because of her own agenda. The vet too tried to reassure her of that but she refused to believe him as well, and he warned me of this before going to court. It had nothing to do with the fact that the dog DIED of a HEART MURMUR that was found shortly after bringing him home, which she tried to elude from in every discussion; thus shows how unprofessional this particular breeder is. Instead of owning up to issues, she tries to run/deter from them as if no one is smart enough to notice.

I am just glad to have deterred and educated the amount of people I've talked to and have seen from this so far and all I can say to those who are interested in buying, BUY AT YOUR OWN RISK. There are SEVERAL accounts of this issue in this particular breeder that I have seen and read about since then and it just goes to show, do your RESEARCH before buying from ANY breeder!! Instead of being a responsible breeder and giving me my money back, she insisted on the fact that I provide receipts from vitamins I was supposed to give the dog from the contract which she claims I did not follow because of some vitamins. But since I could not provide every single receipt, it went to court. I did not go any further with it after that as I felt she learned her lesson that people aren't just out to be taken advantage of (but since obviously she is trying to defend her poor breeding, maybe she hasn't learned anything). Not to mention, I wanted this to provide a good warning for any of those interested in finding a life long companion.

Just to give everyone an update.   Went to court.  The Judge threw her case out because she did NOT FOLLOW THE CONTRACT she signed. 

The Vet that she claims supported her and would help her in court?   He DID NOT show up to help her.   The marks on the dogs neck that she says I should stop going on about, was of great concern to her Vet and was brought to our attention by HIM.

I would just like to note that while The consumer here states that Karen "did not warn me about any of these inheritable diseases before I got the puppy. Only that her dogs were "healthy." "  There is plenty of information available on Karens website stating that German shepherds have a genetic disposition to Hip dysplasia.

In fact, she makes it a point to mention numerous times on the site and offers health certificates upon sale.

If there was no health certificate given, it is the fault of the consumer for taking the sellers word on the situation.

I hate to compare buying a dog to buying a car, but the same principle applies. You wouldn't buy a used car without your mechanic looking under the hood first. And you should have your soon-to-be pup examined by your own vet before purchase if at all possible.

Most breeders will give full vet reports upon request. It's just a matter of being responsible for your future pet.

I have done extensive research on this particular breeder because they breed wolfdogs, and I can't wait until I get to chance to purchase my pup from these awesome people.

Santana Maynard  read and signed the purchase agreement/contract stating that she would keep her dog on the NuVet vitamins using a specific number with the company for tracking purposes, to maintain the lifetime guarantee on her dog.  She never called NuVet and ordered the vitamins.  When the problem with his heart was discovered, at 5 months old, I gave her the option then of returning him and getting a replacement, which she declined.  I also reminded her then to be sure and keep him on the vitamins with our order code number since she would definitely need the guarantee with him.  She assured me that he was on them.  During several other conversations over the following months I again reminded her of the guarantee requirements, each time getting her assurance. 

He was over 1 year old when he died, and as we were preparing the paperwork to replace him, I was shocked and disappointed to learn from NuVet Labs that she never ordered the vitamins.

She claimed that she ordered the vitamins through another company to save money, but when I checked I found that they were exactly the same price and she was not buying the vitamins from them either.

Then she claimed a friend of her Mothers was giving her the vitamins.  But when asked for the friends  phone number, the friend suddenly moved and didnt have a phone ?

She claimed she always took excellent care of him, sparing no expense.  But his care was sincerely questioned by us after several conversations with her veterinarian, one being about the abrasions on the dogs neck because his collar was too tight.

When I asked for the receipts for other vitamins/expenses related to his care, she stated that it was not worth her time to fax me a copy of them.

Even with her completely ignoring the contract we felt sorry for her and offered her a replacement for $225.00.  A BIG DISCOUNT from the normal price.  Again she declined.

The parents and grandparents of her dog have no heart problems. They have been hip

exrayed and checked out by a vet.

We have replaced 3 dogs with bad hips since 1972.  Which I think is great for breeding German Shepherds for 37 years!  We still offer the lifetime guarantee, even though bad hips can also be caused by nutrition and environmental conditions.

I dont know why she is complaining about us when SHE is the one that broke the contract, even after being reminded of it, by me, on several occasions. 

Karen Supper