Complaint Review: KASA Auto Parts (MyHotTacoma)

Beware of doing business with KASA Auto Parts!



On 09/30/2011, I put an order in for aluminum, diamond plate bed railcaps for my  Toyota Tacoma.



QtyPart #DescriptionPrice        1                746427               



Toyota Tacoma ICI Treadbrite Bed Rail Caps without Holes - BR49TB for  Toyota Tacoma               



$84.99        Sub Total:$84.99 Shipping:$22.99 Total Cost:$107.98



On 10/03/2011 I get this email from c.byrdziak@kasacapital.com



Thank you for placing your order with MyHotTacoma. We need to verify some of your order information to ensure you receive the correct parts. Please give me a call at 909-444-6892 between the hours of 7am and 6pm CST Monday through Friday. Your order#xxxxxxx



Thanks,

Part Specialist Team

MyHotTacoma



I call customer service and waited for 30 minutes with nobody taking my call. I call again this time not to elect extension 2, I speak to a man who assures me and says my part is on its way. We talked about my part being a 2011 Tacoma. He says no problem.



On 10/08/2011, part reaches my house. To my surprise part does not fit, not even close. My bed rails are twice as wide as the ones I recieved.



On 10/08/2011, I email Parts Specialist Team that their part doesn't fit, inform them I will call following Monday at 0700 their time.

On 10/10/2011 I call and waited on hold for 30 minutes with no customer service rep. Try their online chat and reach a human. The person tells me they will email me a return address shortly, it never comes.



On 10/11/2011 reach Cale via telephone says basically I not going to get a refund or be able to get a new part that is the correct size. I tell Cale I'm sending it back.



On 10/11/2011 Cale sends me an email saying, We are unable to process a return request for this item as it is special ordered, and the warehouse has denied the return. We apologize for any inconveniences this may have caused you.

 

So, after all this I am out $107.98. Numerous emails, phone calls and chat verifying my transaction I feel cheated. 



Don't do business with KASA Auto Parts (MyHotTacoma)!