Complaint Review: Kaufman's Bridal World

A client came to me for alterations on her wedding gown. The dress was so large I suggested she return to the store and request they order the correct size.

They told her there wasn't enough time to reorder but they would do the alterations at no charge and they guaranteed her satisfaction.

After five fittings she picked up the dress and brought it back to me. They had ruined the dress. Stains on the back of the dress, using the wrong color thread to replace the zipper to mention. I documented 13 items that led to the dress being ruined. I have never seen such shoddy workmanship.

They called the store when I told them the dress was ruined and asked to speak to the manager or assistant manager, only to be told that they didn't have a manager or assistant manager. Calls to the corporate office have not been returned.

The bride has purchased anotehr dress and I am now altering it for her. She should be compensated for the cost of the dress; not to mention the mental anguish she has gone through.

Ruth ann
Sykesville, Maryland
U.S.A.