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  • Report:  #1371854

Complaint Review: Kay Jewelers

Kay Jewelers Kay Jewelers Outlet Would not honor specific 50% off $99.99 coupon Blackwood New Jersey

  • Reported By:
    Diana — Sewell New Jersey USA
  • Submitted:
    Sun, May 07, 2017
  • Updated:
    Mon, May 08, 2017
  • Kay Jewelers
    Gloucester Premium Outlets -Kay Jewelers
    Blackwood , New Jersey
    USA
  • Phone:
    6098392165
  • Category:

I have a coupon for Kay Outlet Jewelers that was sent to my home in my name to use May 4-7 2017. We went today May 7 to use it. (It was a 50% off on 99.99) My purchase was $103.00. . The coupon would not work on this or any item that met the criteria for the coupon. The sales person just kept saying "it just won't take it in this, that, etc"- Nothjbg in store for $100 worked! . I told her it was false advertising & bad business practices to send unusable coupons or have the intention not to accept it or use it as a customer attendance ploy. After an hour of this, we left the store very upset & will not purchase from the Zales stores family (Zales Kay Jared) ever again & urge others to not fall for these fake coupons & intensional false advertising from them.

1 Updates & Rebuttals


Robert

Irvine,
California,
USA

Coupon?

#2Consumer Comment

Mon, May 08, 2017

The coupon image is so blury it can't be read in full, but with what can be read it appears to be a $ off promo code and not a 50% off coupon. It also has some exclusions that may be different than the 50% off coupon.

However, based on what you wrote the 50% coupon had a minimum purchase. These are almost always calculated BEFORE tax. So if the minimum was $99.99(which is NOT $100) and your purchase price before tax was $99.98 it would not qualify.

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