Complaint Review: Kay Jewelers

About 2 years ago I purchased an 18" White Gold necklace from Kay Jewelers in the Meadows Mall in Las Vegas, NV. It was on sale for $400.00 at half price from original $800.00

A couple of months ago my financial situation worsened due to continued unemployment and I took the necklace to a pawn shop to see what I might be able to borrow on it. The clerk proceeded to put the necklace through the acid test then turned to me and said there was no gold present in the necklace. I asked him to repeat the test but the result was the same.

I took the necklace to two other pawn shops with the same results, then went to a coin shop that dealt with bullion and asked them about the acid test that was used and was told that this was the most accurate means to determine if it was gold or not.

I then returned to the store where I purchased the necklace and asked to speak to the manager after explaining my concerns. At that point, everybody who only moments before were all smiles suddenly became very rude and treated me like I was some sort of troublemaker or worse.

When the manager did finally come to me there was no greeting, no introduction, he just made it clear that I was bothering him. When I explained to him what I had learned about the necklace he laughed and told me that they were a reputable jeweler and such a thing was not possible. I asked him if he had any means of testing it and was told that the store had no testing capabilities. He then took the necklace from and looked at it through a loupe and handed it back to me smiling and said, "It's stamped 14K so it's gold". I told him anybody could stamp something like that if they really wanted to and perhaps they themselves were ripped off by whoever supplied them the necklace. He then laughed and walked away without another word. No offer to have the necklace tested by their own methods or anything. Our meeting was at an end.

So now I am stuck with a worthless piece of metal and the manager of the store settling everything by stating that they are reputable and that it says it's gold so it is gold.

The only satisfaction  I get is that I never miss an opportunity to tell people about Kay Jewelers and what I received and how I was treated after purchasing this necklace and one Bulova watch and one Citizen watch.

How are they able to remain in business? I have read countess stories on other forums about their dishonest practices concerning products, warranties, and service.