Kay Jewelers Won't honor their lifetime diamond guarantee .....claim they can't find my record of purchase & won't acknowledge my documents of work order Nationwide
I bought my wife's wedding set in 1991 in at Goodman Jewelers in Lacrosse Wi ( Store 0165 ) and my wedding band also.
We regularly had them inspected every six months to keep up the diamond guarantee ( how phony I realize it is now) up until 1993 on my ring and 1998 on hers. I lost my original wedding band in 1993 and had to buy a replacement at Goodmans store 0165 in 1993 and still had that one inspected until 1998.
By 1998 Goodmans had been absorbed into Kay Jewelers and we had to have my wife's wedding set re soldered because the center stone came out and was lost with the cheap 4 prong setting it was in. It was changed to a six prong and re soldered in 1998 and clearly marked on the repair ticket , no charge, our merchandise "yes" and then the inspection card was filled out by the Kay rep and she had handwritten that we bought it in 1991 and what work was done with a description of the ring.
Despite this documentation being scanned and sent to Kay Jewelers corporate headquarters as proof that we bought this set there and our hopes that they could tie this work ticket from 1998 , that clearly had to have been verified at the time as tied to a receipt of purchase in their system from 1991 to do the warranty work for free......I thought anyways! .... and my request to have our diamond guarantee and inspections reinstated, I was still told that Kay Jewelers cannot honor any warranty or continue our inspections unless I can produce my original receipt , which I have already told them I have lost. It's been 23 years. I lose things.
I have learned a lesson tho. If you deal with reputable jewelery , they maintain records and accommodate customers rather than use every loophole possible to squirm out of warranty obligations. There isn't even anything wrong with our rings either, that's the kicker. They just are not reputable in my book if they won't even honor their warranty when I have prroof of the last work order in 1998 clearly showing that it was purchased at their store in 1991 and fixed in 98 under warranty. My wedding band that i bought in 1993 , for myself, that never had any work done on, I'm just stuck with no warranty too now....because I have no documentation and they claim to have no records either, how convenient.
The local jeweler in my hometown still has records from when I bought my wife her first seiko watch YEARS AGO! I will stay out of the mall from now on when I buy any jewelry . I've learned my lesson! Buyer beware! If you want service after the sale , consider where you are buying !!!