Kay Jewlers FAIL TO ALLOW A RETURN FOLEY, Alabama Nationwide
Today is Thursday, December 8, 2016. I purchased 2 rings from Kay Jewelers on 9/4/2016. At the time of purchase, the saleswoman, named Niki, stated to me that the rings could be returned at any time. She even encouraged me to purchase an extended warranty protection plan that she said was “so that you can return your ring at any time.”
Let’s forget one of the rings (ring 1) for the moment, and I will tell you the story of the other ring (ring 2) to explain why I feel that Kay Jewelers has been completely irrational with my request to return the ring and why they have been one of the most pathetic companies to work with as far as customer service is concerned.
Ring 2 was purchased on 9/4/2016. On 9/6/16, ring 2 was sent to be resized as it was sold to me too large. It was returned to me on 09/23/2016. On 10/6/2016, a diamond fell out of the ring (later to discover was faulty because the company had decreased the size of the ring too significantly from a size 10 to 8, which altered the stability of the diamonds). At that time, I was told that I was sold a faulty ring by the Store Manager of the Kay Jewelers in Marrero, LA. It AGAIN, was sent off to be replaced/fixed on 10/7/2016. It was returned to me on November 5, 2016. Adding up those days, it was only in my possession for a total of 52 days. I cannot help that Kay Jewelers sold me a faulty item and that I did not have the luxury of returning my ring within 60 days. My fiancée attempted to return the ring to the Marrero, LA store and was told that it was eligible for being returned as it was “Kay’s fault that a faulty item was sold and it was forced to be in the “shop” for longer than anticipated.”
Today, I spoke with Brian, at corporate Kay Jewelers who stated that my ring could not be returned. I feel strongly that considering it was not my fault that the ring was faulty that the ring should be returnable. I have never dealt with such a terrible company and been treated so rudely by employees in customer service.
Again, in summary, the ring, to date, has only been in my possession for 52 days. Why should I not be able to return the ring that has a 60 day return policy if it has only been 52 days?
4 Updates & Rebuttals
Robert
Irvine,California,
USA
That is your response?
#5Consumer Comment
Tue, December 13, 2016
You are correct I mistakenly used the word "he". But since you appear to have a zero tolerance policy for mistakes, I guess we can totally discredit your posts as well..right?
As your entire focus and comment to the legitimate question was how I used 3 words; "he", "fiancée" and "engagement". Somehow insinuating that was proof of some inside knowledge or deep down "discrimination"
Unfortunately you were mistaken on 4 points, and all that does is diminish your credibility in this report.
1. This site is a PUBLIC web site and as such the public may post comments, and in this case the comment was a legitimate question. I do not now or have I ever worked in any way shape or form for this or any other jewelry store.
2. YOU are the one who originally used the word fiancée in your original post
3. I never once used the word Engagement.
4. Why does it have to be a "he" and a "she"? What about one person buying a ring for their fiancée who is the same sex? Sounds like you may be discriminating?
So do we go down this road of a zero tolerance policy for mistakes or do we continue? If we continue then I again ask the LEGITIMATE question that was asked for clarification.
You stated your fiancée attempted to return the ring and was told they could. In the very next sentence you stated that you talked to corporate and they said it couldn't be.
So again. Since you are so particular about meanings of words to most people "attempting to return the ring" would mean that your fiancée had the ring in their possession and was at the store trying to return it. If that is the case, since they said it could be returned how did you end up talking to corporate saying it can't be returned?
Really is that too hard of a question to answer?
edit
#5Author of original report
Mon, December 12, 2016
Sorry, I did list fiancee but I did not list gender. Good job Kay Jewelers at sex discrimination.. Dig your hole even deeper...
Kay Jewelers associate
#5Author of original report
Mon, December 12, 2016
This is obviously coming from a Kay Jewelers associate, because you mentioned "your fiancee," "engagement ring," and "he."
How do you know it was an engagement ring? How do you know it was for my fiancee and also you just now discriminated against me by assuming that I am gay by using "he." Lovely work.
Robert
Irvine,California,
USA
Lack of Pertinent Information
#5Consumer Comment
Mon, December 12, 2016
Your report has a lot of detail, but you are lacking anything of value that is leaving a lot of gaps.
First, you bought 2 rings...great. If you only had issues with one what does it matter if it is ring 1 or ring 2?
Now, you say that the return policy says 60 days. Okay, does it say that the days count only when it is in your possession? If that is the case what happens if your fiancee dosn't give you the ring until next March? Does the 60 days count then?
But then you lack a key bit of detail where it is probably most important.
You stated your fiancee attempted to return the ring and they said it was eligible to be returned. Okay, so if he attempted and they agreed it was eligible for a return, how did you end up talking to their Corporate office saying you can't return it? When exactly did your fiancee attempt to return it and what happened between that time and when you ended up talking to corporate?
One thing you also failed to mention. Is the ring having any more issues?