Complaint Review: Kays Jewelers

In November 2005 my husband and I bought a wedding set at Kays Jewlers. I sent it away to get sized before our wedding in December. It came back in time for the wedding.

I noticed after wearing it for about a week that my ring finger, pinkie and middle finger were black where they rubbed against my new ring.

I was horrified. I went back to Kays and showed them my black fingers and asked why my fingers were black. They told me my finger just needed to get used to my new ring. They said it could take a few weeks to adjust.

I go back a few weeks later again and this time I am told that my acidity level or ph level must be high give it some more time.

One month later I am back in the store. This time I am told that its from either the lotion or the soap that I use. So I get my ring cleaned and take extra care not to use lotion on my hands and buy hyper allergenic soap.

Yet again black fingers. I go back again. This time I am told that if I flash the inside of my ring with white gold this will solve the problem. Stupid me, I listen to them. If I would of been thinking I would of realized the inside part of my finger where the ring touches is not black ..only the outside where it rubs my other fingers.

Anyways I pay to have my ring flashed. Within one day my fingers are black again. I call Kays and am told their motto I have heard at least 100 time these last few months "Well take care of ya come back in". I was told that I could exchange my ring for the white gold one thats exactly the same. That I must be allergic to yellow gold.

I am sad I have to get the white gold but would rather have that then black fingers. Once in the store they tried to get me to upgrade to the 1 carat in white gold and use my Santa Certificates. I decide no because before I upgrade I need to make sure this new ring wont turn my fingers black.

They say ok. Up to the counter we go to exchange my ring. Then the manager comes over and states " we are glad to do this exchange but if this new ring reacts the same way we can not exchange it for you" .

At this point I made an a** of myself in that man's face. I was mad and everyone in that store knew it. Needless to say I took my old ring back and told them they suck and have cheap jewlery that turns my fingers black etc etc.

So I am stuck with a ring that turns my hand black. But I will faithfully have it cleaned and serviced if for nothing els than the opportunity to publically air my distate for Kays right there in their own store - Oh what fun!

Buyers beware Kays Customer service and products are low quality.

Betty
Salem, Oregon
U.S.A.