Print the value of index0
Keeps.com Keeps Hair Loss Refused product delivery after they refused to cancel my order and no refund issued New York
I placed an order on Keeps.com after seeing some advertisements on Facebook one evening. I only wanted the Finasteride initially and not the Rogaine since I have had bad luck in the past with it.
The next day, I did a little research and decided to cancel my order. I emailed the company and they told me that the order can't be canceled since it was being prepared for shipment. I logged into the website and saw that a doctor prescribed Finasteride and Rogaine even though I didn't originally order the Rogaine. I never received any email notifications with this update.
I went back and forth a few times in email asking to cancel the order or I will refuse it and they told me it's not possible.
When the order arrived, I refused the shipment and returned it to sender. I emailed the company again and they told me that I have a 24 hour window to cancel from the time the initial order confirmation email gets sent. The first email I received from Keeps.com was the shipment notification that wasn't correspondence with customer service. It arrived several days after the order was placed. Plenty of time to cancel an order in this timeframe, but they refused to do so.
The order was delivered back to the sender and they will not issue a refund because they state they are not able to issue refunds on filled orders through the pharmacy. So I'm out $73 and no item.
I filed a dispute with my credit card and Keeps.com was so slick about the claim and provided enough edited evidence to get the case closed to their favor.
Avoid this SCAM and Fraudulant company.