Complaint Review: Keith Hawthorn - Ford

6/18/08
On Jan. 2004 I was car shopping. I needed an SUV because I have four kids and they play sports and so on. Keith Hawthorn Ford ran my mothers credit and said that she was approved for a white 1997 Expedition. I had to wait for the SUV to come from another dealer. The price was $15,900.00. Here it is June of 2008 and I still have not received a phone call from Keith Hawthorn with I have been attempting every other month since Jan 2004. I have had problems with that truck from day one. First the engine was making a clicking noise in the engine. It turns out that I needed a tune up. A month latter I need brakes. The people at Value Brakes asked me who changed my brakes pads. My response was everything was done by the Ford dealership. The service person told me that I should have wrecked long time ago because my brakes was jammed on backwards on both sides. Two, I needed to get my sway bar fixed in 2005. A week later I had to go to mienke because my bush arms or leg or arms I cant remember but it is what keep the wheels turning and not fold under you car. What ever it is called that was $998.00. I dont know what number I on but 2005 I had to buy a new starter, in Feb of 2006 I had to replace my alternator and the piece for you rpm. This year 2008 I had to buy another alternator. Last year I had to put a motor in that was not cheap for the windshield wipers. Jan of 2005 I had to replace the radiator and pipes and the heat still does not work. The driver side seat controllers never worked. I have been having problem out of my lighting because my wire ring since 2007. I never received a carfax report . My SUV is nothing but rust as if it came from up north in one of the snowy states. If someone can help me by reimbursement of a new SUV with no payments please email me in the subject line put Keith rip off has help. I have all of my receipts. Every time I go to the dealership there is a whole new staff. Their turn over rate is terrible. My car was purchased by my mother Jamesina Tate. My name is MIA

Mia
Belmont, North Carolina
U.S.A.