Complaint Review: Keith Pierson Toyota

On August 25, 2015, I called Keith Pierson Toyota and talked to Sales Manager Daniel Brower to ask if they had a 2011 Toyota Sienna in stock that was on their website.  I also provided the vin number.  He said they did and I drove to the dealership.  After 30 minutes of the run around, they showed me a different, 2014 Sienna and claimed they had sold the 2011 right when I had called. Upset but not the kind of person to make a scene, I left and the next day, I emailed the dealership owner explaining what happened and how I was upset his dealership wasted my time.  I copied Toyota.com at toyota_cares@toyota.com and Mr. Premdas, another manager with the dealership.

I received no response to my email to Keith Pierson and received relatively little consolation from Toyota.  I expected nothing material.  I was just upset at my treatment.  Water under the bridge as they say.  I then started receiving daily phone calls from Keith Pierson's regular sales staff! I received calls on 8/24, 8/28, 8/29, 8/30, and again, today, 8/31.  Salesman Eddie Jr. Left messages most of those days.  Every message was fairly the same where Eddie Jr. would state he understands the vehicle I am after and that they do NOT have it but that he is looking on my behalf and that he was sorry he didnt reach me.

I finally was at my phone when it rang today and talked to Eddie and told him I received all his messages from the previous 3 days telling me that he does NOT have the vehicle I am after and that he is looking.  Eddie confirmed this had not changed today and he was looking to leave a 4th similar message before I answered.  I asked Eddie if he could just email me IF he finds one.  He said he was not allowed to email me.  (he is only allowed to call my phone... every day apparently)    I asked Eddie to stop calling me. 

Keith Pierson Toyota wasted my time when they confirmed they didnt have the van I drove to see.  When I emailed them after the fact, the dealerships behavior became bizarre.  I do not understand why they would call me every day to tell me they did NOT have the van I wanted other than to try to irritate me.  I hope others can avoid this treatment.