Complaint Review: Keith's Antiques

back in october of 2003, I walked into keith's antique store which was in the cherryhill mall I purchased a table and six chairs, at the time they only had four of the chairs in the store and I was told that if they didnt have the other two chairs in another store it would take two weeks to order.

So I went ahead and paid and waited, three weeks later I thought Id call to see what happened to my other two chairs I was told to wait another week I thought no big deal they might be backed up.I waited another few weeks and called again this time no one knew what I was talking about and they gave me the manager who's name was john to see if he knew anything about it.

John didnt know which chairs of course but told me he would help to find out which ones by the time he knew which ones he said they were on back order.So I waited some more now we are in feb of 2004 and i have never received a call from that place so i call them again this time i get keith who happens to be the owner and he tells me I dont follow that aspect of the business I'm in business to sell not take orders and I tell him funny you should say that since you were the one who sold the table to me in the first palce.I still do not have my chairs and yes im furious that they took the money for the missing chairs.

Hellen
pennsauken, New Jersey
U.S.A.