Keith Spicer UK I have used Keith Spicers Old England Tea for over 40 years now. The past two boxes of tea I purchased, regular, were worthless. It was weak and tasted and smelled as if the tea contains wood shaving England, United Kingdom
I have used Keith Spicers Old England Tea for over 40 years now. The past two boxes of tea I purchased, regular, were worthless. It was weak and tasted and smelled as if the tea contains wood shavings. Three bags would not make one cup of tea. I will not purchase again. It seems Keith Spicer is more interested in profit than quality. Well, too bad!!!
I had to throw away 40% (broken) of the tea bags in a box of 100 (Old England tea bags). Then when I went online to their website, it gave me no way to contact them about this. Keith Spicer, what the hell is going on???
1 Updates & Rebuttals
KeithSpicerCustomerService
Keith Spicer Customer Service
#2UPDATE Employee
Wed, March 20, 2013
Firstly we are very sorry to
hear that you are unhappy, at Keith Spicer we do take all complaints very
seriously. We have not received any complaints directly into our business of
this nature.
In order to ensure that we
supply products which match our customers high expectations we have a wide
range of quality control measures in place. The systems we have allow us to
trace any specific complaint back and review using the batch code printed
with the Best Before Date. We also regularly test for pesticides in our teas to
ensure that they comply with worldwide regulations.
We would be happy to discuss
any specific complaints that you have. We would especially be interested
following these complaints with you as we do not currently sell the products
you have outlined in your web posted statement.
Please contact us directly
and if available quote the batch code of the products you have experienced
problems with, if you can provide information on where the products were
purchased this would help us greatly to investigate your complaints fully.
Customer service department
customerservice@keith-spicer.co.uk