Complaint Review: KEN TOWERY

Took my 2002 Ford Escape to KT b/c of exhaust smell in cabin. Was told there was a leak where the caltalytic converter entered engine paid @$2000 for repair that lasted 6 weeks.  I was told when the initial repair was made that  the bolt holding it in broke & that IF they couldn't get it drilled out the repair would be $4000---so the less expensive $2k repair was "successful" and they were happy to take my $$$. Vehicle again started having exhaust fumes in cabin---took it back and now they want $3000 to fix the repair that didn't work--now they say the whole cylinder head needs replacing b/c bolt not holding. My neighbor warned me that KT has a reputation for sure bait & switch "temporary " repairs--I will NEVER go back---I have also sent customer complaints directly to KT via their website--still no one has ever called me---what a joke of a company!!!!