Complaint Review: Ketogeniks Nutra

Ketogeniks Nutra From their ad I ordered a free trial of Ketogeniks for the cost of shipping, approximately. $7.00. The ad stated that I should further order a detox product for better results. I refused the detox product. There was no mention of subscription as I double checked since I was burned before.

There was also no mention of the cost of the detox product, again double checked but was not concerned since I refused this product. Within two weeks I received a shipment in a unmarked box with a bottle of Keto and a bottle of detox. No further instructions for use, no packing slip, no bill.

I checked my bank statement to find I was billed $98.84 and 84.82 by a company called BodyPerfect. I called the customer service number on the bottle to be greeted by a woman with a heavy accent that was not informed on company policy. She went to check with her supervisor, only to come back and offer me a $30.00 rebate.

I wrote an email note to the company in complaint to be told by email that they would suspend my account but refunds must go through customer service. The next day I received a second bottle of detox, never ordered and a deduction of 84.82 from my checking account.

I called cust. svc. the next morning and she was better informer but could only offer a refund of $30.00 for the 2 detox (never ordered) and $25.00 for the keto.but I need to notify the company of further complaints. Wrote a second email and have not gotten a reply. So they were paid $269.48 for a $7.00 transaction and refunded $75.00 that I did receive!

Jim Woollacott

wooljw78@gmail.com