Complaint Review: keys life Apparel

On June 2nd I meet with Tom to disucss my order.  I am new to retail so he wanted to meet with me to show me his prints and sytles.   During  conversation I told him that we were more about protection and functional clothing more on the high end side.  Tom from Keys Life showed me a number of swim suit that were one piece with slots in the side which were very nice.   He also showed me some high neck 2 pieces that had option jackets as well.  They were designed to be a 3 way outfit.   He also had a basic triangle suit.   We decided on a few triangle suits but mostly a combation of the one piece and high neck jacket type suits.   

We discussed leggings and matching tanks tops along with matching long sleve sun shirts.   The shirts were to have my soglan ( GET OUTSIDE) on them.   

Tom suggusted that I give him my budget and let him work an order up that he thought would work for my size shop.  Tom also wanted to arrange the sizes based on sales he had in the past in this area.  Tom came recomended so I did not check his background ( shame on me)

June 3rd I called and told him to work with  a $2000.00 budget and I would lean on his experence.   After a few up sales we agreeed on a total order of $2694.00 which included 

24 swim suits of high end quality

24 basic legging 

4 staff legging with phone pockets 

24 long sleve and 24 tanks to match legging with GET OUTSIDE PRINTED ON THEM

6 Hutchison island tanks

12 mens long sleve sun shirts

7 additonal pairs of legging with phone pockets for retail sales

6 dresses

On June 4th Tom needed money to get started, even though i had told  him i would have to transfer money and it could take up to a week to get throught cybser space.   He pressured me for a deposit so i put a $500.00 deposit down for him to get started so we would have gauarrteed delivery of June 25th, 2018.  tom was going to hand deliver items and help set the retail displays up in my store front. 

On 06/12/2018 Tom still insisting on money so he drove up from Miami to get my check for the remaining balance of $2194.00

there after Tom said he would be a little late as he was moving his vero location to maimi.  I expressed the importance of our toursit season and told him we really needed product.  

On 06/27/2018 i added skorts with pockets on the order for a total of 12 in two different prints totalling $420.00 which he promply wanted payment for so i gave him my bank card #.  

At this point we have $3114.00   

Tom is a very smooth talker and kept making excuses and promising delivery this week.   I have from end of June till about the end of Sept for our tourist season.   We text and emailed along the way but with each passing week, the conversations over became more and more heated. 

To date 09/13/2018 I have only recieved a small portion of the product I ordered in a number of small shipment ( just a tease)  

I received 12 triangle swim suits ( only should have gotten 4 at the most)

6 dresses

24 legggings 

12 long slelve ladies sun shirts 

6 hutinson island tanks

18 swim suits ( 12 triangles which are no good at all)  looks like outlet store stuff. 

out of which about a dozen items were either stained, wrinkled or in some cases not even sown.  2 of the triangle sutis did not have electic, one was not attached at the sides.  Tom told me to discount them.   They were used as displays,   Tom also in email mentioned the triangle suits i recieved were not on invoice to make up for the delay.  In the next breath he said they were not a gift.   He refuses to give me an itemized invoice.  Only invoice is for grand total of $2694.00. ( as the $420.00 for skorts were added on later) 

With all the back and forth ( which i have converstaion log saved ) I have kept detailed log of items recieved and items still outstanding.   I have a total of $1253.00 wroth of unrecieved product and another $360.00 of triangle suits also i want to include the dozen pieces that were stained or not sown ( 5 long selve shirts $188.00,   2 hutinson island tanks @ $24.00)    giving me a grand total of $1825.00 that i want refund for.  I want it in the form of chaisers check or wire transfer, as i am sure a check from this company would not be any good.