Kia Motors America, Inc. Sold me a lemon. TWICE! Irvine California
I purchased a new 2001 Optima in Jan 2000. The following day I noticed annoying wind noise coming from the drivers door. The dealer gave up trying to correct it after two attempts and reffered me to Kia of America. KoA asked that I try another dealership, which I did.
Then another dealership, which I did. After 10 months and at least 9 visits to the various dealerships Kia said, "We give up,we will replace the car for you". Guess what problem exsisted on the replacement car? Yep, the same wind noise. Started all over again. They sent technicians from So. Calif up to work on the car and only succeeded in making the problem worst.
When I told them the car was still making the noises they informed me that I should go to BBB and try working through them for resolution. I think that Kia knows that they have a design issue with the vehicle and there is not an easy fix to correct it, so screw the buyer.
Does this sound like a company that is trying to establish a quality name and reputation? I would tell anybody thinking of buying a Kia product to run away from the car as fast as possible and never look back.
Richard
San Leandro, California
2 Updates & Rebuttals
Chris
Joplin,Missouri,
U.S.A.
We find NOTHING UNUSUAL about your complaints about Kia Motors, nor Kia Dealers!
#3Consumer Comment
Mon, September 29, 2003
We have one of the infamous death trap Kia Sportages. When the pavement is, in the least, wet, it spins around like a top - thus the off the road vehicle reputation! When it is not doing this you can enjoy a ride which is not unlike a wild mule on steroids and met amphetamines which damages the spine of any human. The little go-cart engine sputters, stammers, and stalls, preferably in heavy traffic. In all fairness to any dealership, there is NO WAY they can make an acceptable car out of a Kia! The Kia is just cheap junk! They replace inferior, defective Kia parts with - guess what - more inferior and defective Kia parts - and there is not much unusual about this. Even if they do repair the Kia, most humans just get tired of living in Kia Dealerships and just give up like we did!
This contributes to the absolutely negative resale value of the Kia. Dealerships penalize you brutally for trying to trade a Kia in, and after owning one, we dont really blame them. We have thought of selling ours to a private individual, but we are not big enough liars, nor do we hate anyone badly enough, nor do we wish to kill someone else with our little Kia Sportage Death Trap!
In short, we see NOTHING UNUSUAL about your complaints about Kia Motors, nor Kia Dealerships! That is just standard operating procedure and the way Kia Motors and Kia Dealerships work! Kia warranty is a cruel hoax and a complete rip off!
Kia Motors and Kia Dealerships operate with this philosophy: Kia Motors and Kia Dealerships can tell more grandiose and expansive lies than anyone can tell the truth about them! Their cover-ups make Watergate look like Disneyland! Sir, sorry to say, but we have been had by Kia Motors and Kia Dealerships, and there is NOTHING UNUSUAL about that!
Cheer up! It could have been worse! If you had used Kia financing they would have tacked on add on warranties, charges, and an interest rate unheard of outside of a pawn shop, and after paying $400.00 a month for two years you would now still owe $14,000.00 on a $15,000.00 Kia. By the way, your Kia is now worth around $5000.00, IF you could find someone stupid enough to buy the thing!
It has been hypothesized widely that the Kia is the terrorist revenge upon the American People for being in their country in the first place! Kia - made in Korea!
The Great Thorn
Scottsdale,Arizona,
To the Victim, Richard, I say wake up the Sucky kia dealers.
#3UPDATE EX-employee responds
Thu, August 29, 2002
Richard I feel that if you want to expose Kia and how cray you feel their cars are, Try this on for size.
Fax a copy of your Rip Off Report to every fax number I post for you. this is a very powerful way to expose the deception in the auto industry.
Kia of Huntington Beach
Huntington Beach, CA 92648
(714)593-5852 Fax
Garden Grove Kia
Garden Grove, CA 92844
(714)539-0890 Fax
Fullerton Kia
Fullerton, CA 92832
(714)447-3085 Fax
Bosch Kia of Corona
Corona, CA 92882
(909)817-9400 Fax
Worthington Kia
Long Beach, CA 90815
(562)425-9646 Fax
Browning Kia
Cerritos, CA 90703
(562)924-0457 Fax
Kia of Huntington Beach
Huntington Beach, CA 92648
(714)593-5852 Fax
Garden Grove Kia
Garden Grove, CA 92844
(714)539-0890 Fax
Fullerton Kia
Fullerton, CA 92832
(714)447-3085 Fax
Worthington Kia
Long Beach, CA 90815
(562)425-9646 Fax
Bosch Kia of Corona
Corona, CA 92882
(909)817-9400 Fax
Browning Kia
Cerritos, CA 90703
(562)924-0457 Fax
I would also fax a copy of your Rip Off Report to
# 1
Kia Motors America, Inc.
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4KIA
Fax: (949) 470-2812
Web site: www.kia.com
This action will wake up your sucky car dealership
Signed