Killingsworth Environmental Pest control, misrepresentation of service, fraud Indian Trail North Carolina
I signed an agreement for 1 year of pest control service. They came out for the initial service and I made the mistake of paying for the entire year in advance in order to get a discount. They never came out to the any of the other services for the year. When they sent me a bill for a renewal, I called them and asked them where my service was for the year I paid for. They said that I did not actually buy "Pest Control Service", that instead I bought "Pest Control Insurance" and it was my responsibility to call them when I had a pest problem to tell them to come out versus their responsibility to provide regular pest control service throughout the year.
Pest Control is preventative - you don't wait until you actually have termites to have your house treated! so this approach is absurd and NOT what I asked for or paid for.
I filed a complaint with the BBB where they documented their approach of providing "Insurance"
versus "Service". They also lied and said I signed a doc saying they had successfully completed their agreed upon service - but what I signed was a thing saying they had completed their initial service.
When they sold me the service they claimed that they did quarterly spraying, inside and outside and I was elligible for sprayings between times if there was a problem. That was very clearly not what they delivered, and they grossly mis-represented themself to me.
Jennifer
Charlotte, North Carolina
U.S.A.
1 Updates & Rebuttals
Killingsworth Environmental of the
United States of AmericaWorld Class Customer Service,
#2UPDATE Employee
Fri, September 17, 2010
At Killingsworth, we have worked hard for the last 17 years to make sure our customers' homes are free of pests, insects and termites that can harm them or their dwelling. Pest control treatment plans are tailered to meet the pest control needs of our customers. We perform both preventative and targeted treatment measures. Our technicians are trained to track the source of the problem or insect problem and treat it accordingly. We apply a barrier that provides exceptional and reliable insect control. Unlike some pest control companies, our pest control service includes the entire home, the garage, and the crawl space (if your home has one). We also do a quarter acre yard spray and we offer reservices throughout the year, at no addition charge. Our goal is to provide customers with a pest free environment, so customers can call us back for free reservices if they notice any pest control problems in their homes. Through our barrier approach to pest control, we have many customers who only have an inital treatment each year, and have no reservices! Unless we hear from our customers that they are having a pest problem, we assume that we achieved our goal of providing our customers with a pest free environment. As an environmentally friendly company, we do not want to put down any more product than is necessary to control the environment and adhere to the pesticide regulations. We have renewable packages specifically for termite or pest control, or we have packages that combine both. We will never service a customer's property without their knowledge and permission. We pride ourselves in providing services to protect our customers' homes for termites, pests, mold, and also lawn care.