Kilowatt Financial Energy Service Experts Double Billing my checking account in September 2020 Houston TX
Billed my checking account in September 2020 for the same amount. Once on September 9 and again on September 28. Have sat on the phone for hours with the same song playing. They are overwhelmed by COVID and use email. Have sent them email twice with an auto response. Weeks have gone by with no refund. This company was once reliable with an email notice sent each month on charges. Now notifications are hit and miss. Web site is a disaster. No useful info can be retrieved from it.
It looks like there was a merger of two companies in 2020. Obviously they do not have control.
Reported situation to NJ BPU.