I am a customer who got something from them.   I do not want to discuss on here exactly what I bought, or what happened, but it was fairly recent. I know about all the drama online about them, and have heard it all.  In my opinion, this bakery is a terrible one. Basically good people that have no idea how to run a business.  I am not here to bash them, but to tell you that regardless of how many times they claim to be bullied, it is not true. I am being treated so poorly by them I just can't even believe what is happening.  I know that they have a story for everything they claim not to be true. They have put so much effort into their bullying campaign, blogging, and spreading their gospel that if they would just put that kind of work into their actual business alone they would have much higher success.   I get things are hard for you Ashlee (with your son D), and Kim, but seriously, instead of finding excuses just solve the problem. Talk to your customers.  Deal with the issues head on. Give them a break and instead of accusing them all the time LISTEN to them.  Don't treat them like this. I'm horrified and I can't believe you guys of all people would do this to me.

I know, now this will be the big discussion at work all day. And you will probably blog about it.  Instead, focus on changing how you actually run your business.  Serioulsy just listen and HELP your customers. They will treat you like gold in return if you do things right and are FAIR to them.