Complaint Review: Kim Kerzie (Irvine Company)

Kim Kerzie, of the Irvine Company, in my honest opinion, is one of the most ignorant people I have ever crossed paths with.  She completely dismissed her responsibilities and hid behind her mistakes and mistakes of her team by refusing to even communicate when legitimate and serious complaints were presented directly to her. As a paying customer and client of hers, I was shocked by her complete refusal to correct or even discuss major mistakes on my invoices. She knows that she failed to do her job, which is bad enough, but then Kim Kerzie refused to investigate the mistakes or communicate at all when I tried to call and email her several times. In fact, she didn't respond or even acknowledge my requests for assistance, which I believe was because she knew she had acted unprofessionally, but was too lazy or ignorant to admit or discuss it. In my opinion, Kim Kerzie is a liability to the Irvine company and the Newport Bluffs property management team and seems to be one of those people who is completely disengaged from her job and responsibilities to her clients/customers.