Complaint Review: Kim's Florist

I thought I was ordering from a local florist shop after "Googling" florists for Rigby, ID.  It wasn't until I attempted to contact them (after ordering, of course) that I found out they list their offices in Irvine, CA.

I chose their "Charm and Grace" bouquet and an Upgrade with more flowers.  The online description lists pink lilies,pink roses, pink alstroemeria and white waxflower.  Also with a sculpted pink vase.  The bouquet that my mother received on her retirement was 3 gerber daisies with a ton of dark greenery.  Not one thing in that bouquet represented what I had ordered.

I contacted the local florist that did the actual order.  They showed me the work order that they received and it  listed incorrect delivery instructions along with "flower substitions" and "vase substitutions."

I have attempted to call them Many times and have left Many phones messages with no response.