Kimo Direct Shoddy Power Tools
I bought a Kimo cordless string trimmer on its Amazon storefront. I messaged them and asked questions if their trimmer is capable of handling heavy duty weeds. Customer service said, "No problem" and it can handle anything. After a few months of using this trimmer, the spool cover shattered. Since I signed up for their warranty, I requested a replacement spool cover. Kimo refused, saying it's out of stock.
I contacted Amazon customer service to intervene on my behalf, but their hands were tied. They refused to offer me a refund. Kimo continues to sell their power tools on Amazon with enticing sales. Steer clear! Made in China, plastic crap.