Complaint Review: Kindercare

As a former employee, I can tell you that if your child is enrolled at Kindercare you would be wise to do a few surprise visits, at multiple times of day.

The child to teacher ratio is often over the limit of stated licensing regulations. Usually during nap time, I was told just to keep the kids on their cots, even when ALL of the kids were wide awake; One teacher for fourteen Toddlers, (sometimes with a few infants "visiting"), was not an unusual occurrence. More often than not I was the only teacher in the room during these times, Can you imagine being a Toddler, and being required to stay on your cot for 3 hours, when youre wide awake?

The staffing situations were awful.
Because we were intentionally understaffed and over enrolled, both teachers and children were shifted from classroom to classroom to "keep ratio" and pay as little staff as possible. I actually heard a conference call between corporate and several directors, stating that their policy was to over enroll and keep the staff to a minimum!
Continuity of care was NOT a big concern.

Another policy (at least at my former center) was to require staff to come to work even when they are sick with the flu. Also, they allowed sick children and children with conjunctivitis to come to school.

I could go on, but I think you get the idea.
Kindercare is much more interested in profit than in the children in their care, and the director for whom I worked was more interested in climbing the corporate ladder, than in supporting the children and staff of her center.

Sincerely,
Anonymous employee

Anonymous
santa clara, California
U.S.A.