Kinetic by Windstream Windstream, Kinetic Worst customer service ever - or at least in the top five. Humboldt NEBRASKA
In the 1+ year I have been with Windstream, these people have sent me numerous bills for outrageous amounts that had nothing to do with the service I've requested. And when I call to find out why my bill is so much, it literally takes an hour or more to get any type of reasonable help to straighten out the situation.
The experience is doubly frustrating because the bill won't change on your online account page for days, weeks, or even months, so you have no idea if they fixed it or not, so you contact them again to find out the status, and have to jump through all of their hoops again, and wait until they figure out why it didn't go through the previous time.
When you ask to speak with a supervisor, they refuse and demand that you give them a detailed account of WHY you want to speak with a supervisor, and then place you on hold until you are absolutely furious and either hang up, or they will transfer you to another person who had nothing to do with why you were calling in the first place.