Complaint Review: KingofSwords.com

Your order has been updated to the following status.

New status: Order Accepted

Please reply to this email if you have any questions.

This seem to be Automated response you get through KingOfSwords system everytime you send them an email. Well my story goes as follow:

I purchased miniature Roman helmets on November 28, 2007 for holiday gift. I contacted my bank which indicated payment was made out on November 30, 2007 to KingOfSwords, and the email response from KingOfSwords was that Order Accepted. I pursued this further because they didn't give me an order status.

Since most ethical companies do not hit your credit card until product SHIPS, I assumed that I would receive a shipping notification in the near future. This did not happen. I eventually received a notice that they had RECEIVED my order. I went to their website and utilized the form to request the status of my order, but to no avail also. After some digging, I found that the site is part of a company using the name milleniumempire.com.

That's the response I've gotten for the several attempts I've made through email to KingOfSwords, I've contacted them through their 800' number (1-866-691-0305) however no human at the end of that company number only a automated answer, indicating to leave your order number and a phone number in which they can reach you back within a 24hr period. So far I have not heard anything from them. I also have to add that when I placed the order I paid the bond fee per their request in order to secure purchase. To be on the safe side I pay that fee. Interesting thing I have to say is that they are a member of BuySafe.com, with the symbol emblem on their website, which anyone who shop online would trust. The problem I have is their lack of responsive customer service, the lack for which will hinder the company image in the end. Consumer inquiries on a timely matter is key on the worldwide web when shopping, especially for this holiday.

I have filed a dispute with buysafe.com as well as with the third party seller, amazonempire@aol.com. Buysafe.com indicated that my products were coming from this seller. I have yet to receive an answer from amazonempire@aol.com.

Loynaz
Brooklyn, New York
U.S.A.