kings Creek Plantation Unfair practices towards Owners!!! Williamsburg, Virginia
Kings Creek Plantation treat their customers as if they really dont want repeat business or word of mouth advertising. I have an every other year contract with Kings Creek. The first year we owed we did not pay the maintenance fees on time (due in Feb paid in April).They told us that they would waive the suspension this time. I was asked if I understood and I said I did. We did not use the time (no available dates) so we had to bank it with Interval International. This cost us a fee to renew in addition to the fees tacked on from late maintenance fees. My husband was overseas and this year money was tight. I had no money until I could get his taxes filed; so we were late paying this year as well. Kings Creek sent us to a collection agency (Meridian) they contracted with to collect fees from its members.
We were sent to collections April 30th 2012 and we paid Meridian May 8th 2012. Our maintenance fees were originally $535.00 due Feb. after about 3 months we owed $850.00 to the collection company. They agreed to take off 50.00 bucks if I paid the amount in full and did not do payments. I really thought these rates were not fair to owners that are only a few months late. I agree we should have to pay for being late but should we be charged an astronomical amount because they negotiated fees for profit. Never the less I called after two weeks to see if we could use our Yellow Time and found that suspension means we are not able to use our time even when the fees are paid. Translation your time is TAKEN AND IT CANNOT BE USED FOR THAT YEAR!!!!
I spoke with a lady that told me we had lost the time and I asked why and she stated we were given a waiver the first year and this was there policy. My question to her what happens to our time and she stated that it is sold or reused. So my thoughts I understand making someone whole; however I cant understand why we are paying for time that the company benefits from and they have maintenance fee money as well. We own with other timeshare companies and decided not to upgrade and instead purchase with King Creek because it was the best and better than the rest (so they said)! I asked to speak with her supervisor and she basically said the girl was new and did not know what she was talking about. The supervisor also asked me why if we were concerned about losing our time we did not pay our fees on time. My response I dont think people just sit on their money and just dont pay on time if they have money to pay. We did not have it at the time; but we made good on our debt. After that dumb A** question she still said it was nothing she could do.
My advice is to take the payment plan if you cannot afford to pay on time and nickel and dime them to the next year. They would have never gotten my lump sum of 800.00 bucks if I completely understood what their interpretation of suspension means. This resort is not that great the cottages are old, run down and dirty!!! The rules are one-sided and the folks that work there are rude and powerless. The extra fees collected could be used to get some new furniture and provide more time for folks to utilize the resort. This timeshare investment was a waste of time and money.
5 Updates & Rebuttals
Cinda Crew
Oxon hill,Maryland,
So what did your company do to work this out with the owner?
#6Author of original report
Wed, August 21, 2013
So what has your company done to work this out with the owner? Has there been a phone call, email or letter sent??? No I think not, beside the initial conversation that was stated in my rebuttal I have not heard from your company!
Kings Creek Plantation
Williamsburg,Virginia,
United States of America
King's Creek Plantation
#6REBUTTAL Owner of company
Fri, October 05, 2012
Kings Creek Plantation Resort continues to benefit from the advantages of conducting our business in an honest and ethical way. We also appreciate and respect the exercise of free speech, both as a company and as individual consumers. We strive to improve and welcome any opportunity to elevate our standards of service every day. We are confident that we have done all we can to offer fair alternatives to this Owner.
Kings Creek Plantation
United States of AmericaKing's Creek Plantation
#6REBUTTAL Owner of company
Thu, September 06, 2012
The Board of Kings Creek Plantation is fully committed to successfully maintain the needs and requests of more than 15,000 Owners of our Resort. We are especially interested in and sensitive to our Owners and their families being able to fully benefit from the investment in time and money they entrust to us year after year.
When we review details of any particular Owners account, our goal and intent is to make every effort and adjustment; to include exceptions to our established policies and procedures, when appropriate, in order to maintain a healthy and happy business relationship.
As we continue to provide superior customer service and maintain consistently high ratings as a full-service vacation property, we will continue to respond to the needs and concerns of all of our valued Owners. Our success in doing so is evidenced by our thousands of satisfied Owners and visitors as well as our consistent growth.
In this particular instance the Owner who wrote the report was suspended for failure to pay maintenance fees according to the requirements of the rules. When she complained the suspension was lifted and her maintenance fees were waived because she stated she did not know the process.
The process was explained to her and she was told that in the future King's Creek would require that she comply with the rules. In 2012 when she did not pay again she told the Resort that unless they waived the fees she would go on
the internet and write an uncomplimentary report.
Many American businesses are now faced with the prospect of these type of internet reports by people who do not have valid complaints. We have chosen in this instance to require that this individual abide by the same rules that the other 15,000 Owners follow.
Sincerely,
King's Creek Plantation
Cinda Crew
Oxon hill,Maryland,
United States of America
It's not nice to make false statements!
#6Author of original report
Wed, August 22, 2012
I never understand why it is necessary to make false statements; meaning to tell a LIE. My Maintenance fees were Not waivered! However they did allow me to bank my time the first year of us owning this timeshare. The second time we paid All fee's and the time was not allowed to be used. I asked to have my time returned and they refused my request... My position all along is that Suspension of time should not be used when explaining to customers about late fees. What should be explained to the customers is that your time for that year is forfeited and you actually lose it for that year! Not that you are suspended from using your time until you have paid the maintenance fees and any additional fees etc etcThis is where I misunderstood what they meant by suspension! I think this policy is unfair to owners and should be revisited/ reviewed!!!
Yes Im very upset and I am only one person with one voice. To write a complaint is the only way for my voice to be heard. Im sorry the powers that be feel to write and voice your opinion is a threat to American businesses; however American businesses should not be allowed to conduct business anyway they want and consumers just take it without comments or complaints when they disagree with their practices.
Kings Creek Plantation
Williamsburg,Virginia,
United States of America
Kings Creek
#6REBUTTAL Owner of company
Tue, July 17, 2012
The Board of Kings Creek Plantation is fully committed to successfully maintain the needs and requests of more than 15,000 Owners of our Resort. We are especially interested in and sensitive to our Owners and their families being able to fully benefit from the investment in time and money they entrust to us year after year. When we review details of any particular Owners account, our goal and intent is to make every effort and adjustment; to include exceptions to our established policies and procedures, when appropriate, in order to maintain a healthy and happy business relationship.As we continue to provide superior customer service and maintain consistently high ratings as a full-service vacation property, we will continue to respond to the needs and concerns of all of our valued Owners. Our success in doing so is evidenced by our thousands of satisfied Owners and visitors as well as our consistent growth.
In this particular instance, this owner was suspended for failure to pay maintenance fees according to the requirements of the rules. When she complained the suspension was lifted and her maintenance fees were waived because she stated she did not know the process. The process was explained to her and she was told that in the future King's Creek would require that she comply with the rules. In 2012 when she did not pay again, she told the Resort that unless they waived the fees she would go on the internet and write an uncomplimentary report. Many American businesses are now faced with the prospect of these type of internet reports by people who do not have valid complaints. We have chosen in this instance to require that this individual abide by the same rules that the other 15,000 owners follow.
Sincerely,
Kings Creek Plantation