Complaint Review: Kinnis Office Chairs

I PURCHASED AN EXECUTIVE OFFICE CHAIR WITH A VIBRATING CAPACITY ABOUT 3 YEARS AGO FOR ABOUT $1,500. LOVED IT AND USED THE VIBRATING FUNCTION INFREQUENTLY, BUT IT WAS GOOD. ABOUT A MONTH AGO, I TRIED TO USE THE VIBRATING FUNCTION BUT IT FAILED TO INITIATE PROPERLY. SINCE THEN I HAVE CALLED KINNIS 3 TIMES. LEFT VOICE MAILS REQUESTING SERVICE BUT NEVER GOT A CALL BACK.

I DON'T KNOW HOW TO REPAIR THE PROBLEM OR WHETHER IT CAN BE REPAIRED OR WHAT THE COST WOULD BE, BUT IT SEEMS TO ME THAT IT IS LESS THAN SATISFACTORY THAT THIS FUNCTION IS NOT OPERATING PROPERLY GIVEN THE LIMITED NUMBER OF TIMES THAT I USED IT. FURTHERMORE, IT IS TOTALLY UNACCEPTABLE THAT THEY HAVE NOT RETURNED MY CALLS.