Kirby Vacuum - Noremac Energy - Cameron owner - Kristie P. Sales Rep. rebate riopff promising rebate to in order to make a sale, not following through Rittman Ohio
On november 16, 2005 my husband and I purchased a Kirby vacuum. We were promised a rebate within 7 to 10 days of the purchase - we have yet to receive it. We sent a certified letter which was received by the company and we also received a phone call. We were told that it was an "oversight" and that it would be taken care of and we would receive the money. That was over two weeks ago, and we still have not heard from them. We have also left 2 phone messages which have not been returned. It is obvious they had no intention of getting this rebate to us, but only promised it in order to make the sale. Without this rebate, we would not have purchased the vacuum. We have recently contacted the BBB and are also considering suing if the BBB cannot resolve this.
Heather
canton, Ohio
U.S.A.
2 Updates & Rebuttals
Melissa
McGuire AFB,New Jersey,
U.S.A.
Persevere! Don't give up...
#3Consumer Suggestion
Wed, January 04, 2006
About 7 years ago, my husband packaged and mailed his games system (I'll leave it unnamed, since all is resolved) as per the company's instructions for shipping in items for repair. A month, then two, then three (past the promised repair & return date) passed.
While he didn't call daily, my husband called repeatedly. After FOUR months had gone by, we began to think that unless we vehemently pursued legal action, the system would be forever lost in its company's beaurocracy.
Well, believe it or not...we finally got, not it, but a brand new one! Five weeks, yes, but hey. Then, less than 1 week after that - we recieved another.
Now, so you don't go thinking badly of my beloved spouse and I...we did call The Company to arrange the 2nd system's return; however, they insisted it was ours. Oookay! We sold it and made $150.
So...persevere!!
Heather
canton,Ohio,
U.S.A.
correct phone
#3Author of original report
Wed, January 04, 2006
not really an update, but just realized the phone number in origian report may be wrong. It is (330)927-5300