Kirk Enterprises - K Hall - Managing Director Didn't provide code and refused paypal refund Sheffield United Kingdom
After requesting a unlock code for Samsung OMNIA, in their web advert which stated if they cannot provide a code, they would issue a 100% refund, I received an email from the company stating they could not issue a code (they even have a comment from someone who's phone they did unlock on the same network and same phone), offerring different solutions and a refund if I wished.
Having sent a reply back requesting a refund and requesting Paypal to refund, Kirk Enterprises refused the refund.
I only ordered the code on Saturday (email received late sunday, but so far, no further communication from this company), which only leaves me one option which is to take out a county court action.
Looking007
Basingstoke
United Kingdom
1 Updates & Rebuttals
Mobile Unlocked
Sheffield,Europe,
United Kingdom
Order processed as ordered - negative dispute files unfairly
#2REBUTTAL Owner of company
Tue, October 28, 2008
Mr Cohen (Ivor),
You will notice that we delivered your unlock code to you within our agreed timescales of service. We originally returned an 'unfound code' email but promptly emailed you again to advise that your order had been resubmitted to an alternative server at NO extra cost to yourself.
This order was delivered to your email address today and the codes are as follows:
57962579 68979272
In between all of this you raised a dispute with Paypal which we objected to on the grounds that (a) your order was still in process (b) within our contractually agreed timescales and (c) you had not contacted our company first hand to request a refund.
We have fulfilled your order as requested and within our agreed timescales and are astounded that you felt it necessary for some reason to file a report here when you had no grounds to do so.
If you feel our service has in some way not lived up to your expectations then we sincerely apologise for this, but we cannot see why this report has been necessary.
Regards
K Hall
Kirk Enterprises (UK) Ltd