Kiwi Carpet Cleaning ripoff, owner decides area rugs are no longer cleaned in your home! Carrollton Texas
I have renewed an annual agreement with Kiwi - meaning for a year and a half I have had an area rug cleaned in my home on initial and warranty service. I have the paperwork.
I recently called for warranty service and was told the owner "changed his mind" and does not want to do area rugs in the home. I showed the technician my paperwork - to no avail. I have called and emailed requesting a call back - no manager is ever on duty and after holding 15-20 mins. each time, I have talked to parrots who do not hear what I am saying - they merely tell me "we no longer do that". That's fine for new customers but I am not paying two companies to get all my carpets cleaned. This is bs.
I have never been told area rugs are not under warranty and have had the service performed for a year and a half now. The area rug is $150 square rug I bought in Home Depot - smaller than 5x7 and it is insane to think of sending that out to clean. No where in the paper work is this shown to be outside of the service I purchased, nor was it communicated, and it has always been performed.
Not only is there never a manager at the customer care line, but it you call the corporate HQ, every prompt replies that no is available. Is anyone running their company? I will never do business with them again and will be sure to share my experience with friends and neighbors.
Kathleen
Flower Mound, Texas
U.S.A.
1 Updates & Rebuttals
Roger
Houston,Texas,
U.S.A.
Kiwi vs Rental machines
#2UPDATE Employee
Wed, February 15, 2006
(My professional, personal opinion)I read your story, and sorry for your decision. My opinion is that you should have rented a machine if you wanted that kind of job. Think about it. Kiwi does not charge that much for pofessional results + $4.oo per romm to revisit. All you get out of the deal is an under paid tech, and a wet carpet. I have almost 30 years in the industry, and cleaners like me do not work for coupon / cheap companies, only beginers.(No slam intended,I remember when I started!) A (REAL) cleaner charges about $250.00 for traffic areas in a moderate 1 story house. Now, about that cheap olifin rug. If it's the one I'm thinking about. You can probably clean it with a water hose and throw it over the fence to dry. Yes the edges may wrinkle a little. Next time post under carpet cleaners, instead of cleaning services. That way more people see it + you get to read more of my opinions about carpet cleaners! (REMEMBER) You get what you pay for, and GOOD LUCK ON YOUR NEXT DECISION!