It's so sad because with the right treatment and a truck mounted steam cleaner you can fix anything on upholstery from water spots to discoloration. It's a simple simple task... Kiwi just doesn't have the tools to do this. Then again, if they did, this wouldn't have happened in the first place.
YOU HAVE TO RINSE THE CHEMICALS OUT OF CARPET AND UPHOLSTERY! Dry cleaning does not do this!
Roger
Houston, Texas, U.S.A.
Psycholological Trauma?
#8Consumer Comment
Sun, February 19, 2006
Ross, after what you posted, I would have probably gone over the deep end before you if it happened to me.
I't sounds like you have been tared & featherd, taking several months to get the sh*t off of you.
Me personally I can't get enough of those Kiwi advertisments in my mail box.
I like'um because I use them to start my Barbecue pit, and what's left over I give to the neighbors I don't like.
I don't mind an un experienced cleaner working with me, if he, or she is a ethical, can sleep at night, and a hard working person.
But, If I heard, or saw "that" name on a resume, they would be on the truck, training with me for at least one year before I would consider turning them loose in one of my customers houses.
You have to remember a good experienced cleaner is not cheap, and does save you the cost of replacement.
Cleaners like me are hard to find. The industry is saturated with young certified kids, some older but never learned anything.
And they think they walk on water. But one thing I know, I can explain how the cow eats the cabbage.
Here are some tips: Truck mount, (no buffers), Stay away from coupons! "Their is nothing free." Most small mom & pop shops are the best. "especilally if they are older" It's more personal.
If they are not certified don't worry. people like us clean things that most certified tech can't pronounce. I do not guarantee that you will find this right person, but soon you may. Just be patient.
"They are hard to find" For everyone else reading this post. "no applaud necessary." Read my other postings on Ripoff Report, and GOOD LUCK!
Ross
Roswell, Georgia, U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell, Georgia, U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell, Georgia, U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell, Georgia, U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Roger
Houston, Texas, U.S.A.
Sorry for your bad luck
#8Consumer Comment
Fri, February 17, 2006
Dear upset customer, If you posted the timeline of events, just maybe someone on this site can help you.
7 Updates & Rebuttals
Anonymous
Dallas,Texas,
U.S.A.
So sad. So simple.
#8UPDATE EX-employee responds
Wed, January 16, 2008
It's so sad because with the right treatment and a truck mounted steam cleaner you can fix anything on upholstery from water spots to discoloration. It's a simple simple task... Kiwi just doesn't have the tools to do this. Then again, if they did, this wouldn't have happened in the first place.
YOU HAVE TO RINSE THE CHEMICALS OUT OF CARPET AND UPHOLSTERY! Dry cleaning does not do this!
Roger
Houston,Texas,
U.S.A.
Psycholological Trauma?
#8Consumer Comment
Sun, February 19, 2006
Ross, after what you posted, I would have probably gone over the deep end before you if it happened to me.
I't sounds like you have been tared & featherd, taking several months to get the sh*t off of you.
Me personally I can't get enough of those Kiwi advertisments in my mail box.
I like'um because I use them to start my Barbecue pit, and what's left over I give to the neighbors I don't like.
I don't mind an un experienced cleaner working with me, if he, or she is a ethical, can sleep at night, and a hard working person.
But, If I heard, or saw "that" name on a resume, they would be on the truck, training with me for at least one year before I would consider turning them loose in one of my customers houses.
You have to remember a good experienced cleaner is not cheap, and does save you the cost of replacement.
Cleaners like me are hard to find. The industry is saturated with young certified kids, some older but never learned anything.
And they think they walk on water. But one thing I know, I can explain how the cow eats the cabbage.
Here are some tips: Truck mount, (no buffers), Stay away from coupons! "Their is nothing free." Most small mom & pop shops are the best. "especilally if they are older" It's more personal.
If they are not certified don't worry. people like us clean things that most certified tech can't pronounce. I do not guarantee that you will find this right person, but soon you may. Just be patient.
"They are hard to find" For everyone else reading this post. "no applaud necessary." Read my other postings on Ripoff Report, and GOOD LUCK!
Ross
Roswell,Georgia,
U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell,Georgia,
U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell,Georgia,
U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Ross
Roswell,Georgia,
U.S.A.
My response to rebuttal.. Includes timeline
#8Author of original report
Sat, February 18, 2006
Here are the details. Note that after about 4 months of persistence, my initial complaint was resolved.
4/23/2005: Kiwi Services came to clean my carpet and sofa
-Technician told me that the wet spot that he left would come out within a day or so.
5/5/2005: Technician came out to redo sofa because wet spot that they left became a stain.
Somewhere between 5/5 and 5/24: Left a number of messages for Kiwi Services to come back to my house because stain was not removed
5/24/2005: Supervising technician came out to take sofa cushion to their shop to take out the stain. Supervising technician reassurred me that the stain would come out and to call their cell phone directly if I needed any questions. I was told that the cushion would be returned in a few days.
My cushion was not seen again for months!
DID NOT RECEIVE A RETURN PHONE CALL FROM THE TECHNICIAN AFTER NUMEROUS MESSAGES. RECIEVED VERY FEW RETURN CALLS FROM KIWI CUSTOMER SERVICE OFFICE. I NEEDED TO CATCH CUSTOMER SERVICE SUPERVISOR AT THE PHONE OR HAVE THEM PAGED.
Early July - After speaking many times to the Customer Service supervisor, "T" and trying to get a status of my cushion I learned that it may need to be re-upholsetered because the stain did not come out. I was given a list of local upholsters to contact to get estimates. I chose a local re-upholster.
7/12/2005 Upholster came to my house to take my sofa because T told me to arrange this.
7/15/2005 12:05 PM: Upholster told me that they faxed estimate to T
7/15/2005 12:38 PM: T said that another invoice was faxed because there was not enough yardage of fabric in the original upholstery estimate (I received a fabric estimate from another store).
T TOLD ME OVER THE PHONE THAT EVERYTHING WAS APPROVED BY A PERSON NAMED "P" AND THAT THE UPHOLSTER WAS INFORMED TO BEGIN THE WORK
I told T that the upholster did not know this. T said that they will call the upholster again. I sent confirmation e-mail to T to summarize our discussion.
7/19/2005 8:30 AM: Upholster said that they have yet to hear from T
7/19/2005 11:45 AM: I sent T a reminder e-mail about our conversation.
7/21/2005: I called T to follow-up and I was told by another supervisor (I will call them A) that A was now handling my account. I was told that I now needed an invoice from the furniture store where I bought my sofa. I told A that I may not be able to get the inevoice copy. A said that they will get a photo of my sofa from the local technician.
7/26/2005: I was fed up so my wife called A to get status and gave an estimated price of our sofa to A. A is getting photos from the local office but my wife reminds A that the sofa was at the upholster. A tells my wife that they will call my wife back later. My wife left A a phone message later noting that the local technician took photos of the sofa while it was at my house and that the receipt I was left was noted as such.
7/27/2005: No call from A so wife leaves another message. 5:15 I called and spoke with A but was told immediately that I was to get a call back. 6 PM I was called by another Kiwi employee and told to give A until noon on 7/28 for a call back with a status.
7/28/2005: A sent me 2 e-mails with pictures of some sofas and requested that I pick out the closest match so Kiwi could assess the value of my sofa.
8/1/2005: Called A and left message noting that I sent photos of sofa and will call her to follow-up.
8/2/2005: Upholster called me and I called A to let them know to call Upholster with a status. A confirmed that my photos were received but needed to look at my file with the manager (I will call them P - same person referenced above on 7/15). A was to call upholster and call me back.
8/3/2005 e-mailed A and P and asked when I should expect to hear from them. A e-mailed me and noted a family issue and I will get a call that day. I responded with an acknowledgement.
8/5/2005: No call back so I sent an e-mail to A asking for a status by 8/8 at 5 PM.
8/5: Called owner of KIWI and left message for owner's assistant. I received a call back in under 5 minutes! I gave the assistant the details of the story. Assistant spoke with A and called me to tell me that A would e-mail me about a refund amount and that I would expect it in 2 weeks.
Obviously, by this point I could not trust what anyone told me.
8/10: I e-mailed the owner of the company telling them the details of my story. I never received a reply.
8/11: I spoke to upholster to tell them that Kiwi will be mailing me a refund and I will not be using the upholstery services.
UPHOLSTER TOLD ME THAT KIWI PICKED-UP THE SOFA THAT DAY AND PAYED THE UPHOLSTER THE DEPOSIT AMOUNT FOR THE UPHOLSTER SERVICES.
I NEVER APPROVED THAT MY SOFA BE PICKED UP BY KIWI FROM THE UPHOLSTER
Per my request, upholster sent me a copy of the check that Kiwi payed them.
-I e-mailed A asking what was going on.
-A e-mailed me and let me know that since I was getting a refund, they were essentially purchasing the sofa from me.
-I e-mailed A and told them that I did not agree to this and as far as I was concerned, Kiwi stole my sofa.
-My wife called to discuss the situation and left a message with a receptionist explaining the details and how we felt that our sofa was stolen. P called back almost immediately and after a lengthy conversation agreed to reimburse us for the sofa and to give us the sofa back.
-P said that they would call us back on the afternoon of 8/12 with logistics.
8/12: Kiwi called at 9:10 AM and said they would deliver the sofa 8/16 between 1P-3P.
8/16: No sofa by 3 PM so we called Kiwi with a status and we were told to give it about another hour. At 4:30 someone called and said they were on their way. They arrived at 5:45 with sofa. Sofa was delivered in rain with no plastic covering to protect it from the rain, they banged up opur door
AND THERE WAS A NEW STAIN ON THE SOFA CUSHION THAT THEY CLEANED.
8/16 4:20: Called P and left message asking when to expect check. No return call. Therefore, I did not trust that my check would be sent.
Between 8/16 - 8/20: Left phone messages and e-mails for P and A asking when my check would be received. I received no reply.
8/20: Left message for accounting and received call back that check was mailed.
8/20: RECEIVED CHECK FROM KIWI FOUR MONTHS AFTER SOFA CUSHION WAS CLEANED
8/20 --> PRESENT: Toss out all advertisements from Kiwi and refuse to call them to take advantage of their one-year guarantee.
Roger
Houston,Texas,
U.S.A.
Sorry for your bad luck
#8Consumer Comment
Fri, February 17, 2006
Dear upset customer, If you posted the timeline of events, just maybe someone on this site can help you.