Complaint Review: Kiwi Services

We signed up for a warranty program with Kiwi Carpet Services in Atlanta, GA in July, 2006 paid $179.00 for a cleaning based on a years warranty of allowing as many return service calls costing $4.00 for each room cleaned that was cleaned on the first appt. and a $15.00 trip charge. We attempted to schedule one of the return visits 2/24/06 between 4-6 pm. Received a call from a driver that was less than tactful and rather insulting. He called at 6:45 pm saying he would be at least another hour and that even that he would not promise, he claimed he was just given the dispatch to my address; the office did not tell him at the beginning of his shift. I was not comfortable accepting this request at 7 pm that evening with no guarantee of his arrival. I was already quite put out; I left work at 3 pm that day. All the furniture was moved to accommodate him had my mother pick up our dog. We had postponed dinner still had to retrieve our dog. A tremendous inconvenience at the very least.

The following Monday, I called to gain restitution explaining the events. She rescheduled us for Friday 3/3, 4-6 pm; I repeat the same measures of accommodations, no show and no call. My husband called ALL the numbers on the marketing flyer and invoice. NO answers! We reached a dispatcher at 9:30 pm he said he would have a supervisor call us that night, no one called. Monday 3/6, I called the office to speak to a supervisor. Again, no one available. Told I would get a call back. Today is Wednesday, March 15, 2006. I have yet to hear from Kiwi Carpet Services. I have written a letter to Corporate, called every number possible on the flyer again; either get a marketing recording or a busy signal. Called Corporate, only to reach either busy signal (at corporate?) or no answer at each extension option given.

We are requesting a full refund and want to let the public know of the treatment we have been subjected to, to prevent this happening to anyone.

Lisa
Bldg B, Georgia
U.S.A.