Complaint Review: KMA Electric Heating & Cooling

September 14, 2018

Kelly Ault CEO

KMA Electric & Heating-Cooling

1755 Mt. Vernon Rd.

Newark, OH 43055

Corporate Office                      

Mr. Ault,

My name is David Keller and my wife Mary, and I had work done by your company after lighting struct between our home and a neighbor’s. Was so glad to get the response we received from your company from the first call a few days after the work was done was called and told if post a comment to you web site would receive a 25.00 gift card which I was happy to do, that did not happen.

Shortly after the new furnace and new electrical box and breakers were installed I went to Lowes to get the filter we were told to put in the furnace much to my surprise we were told to get a 4” filter but, due to the furnace being set on the existing base and that base will only allow a 2” filter to be installed. Then the furnace started leaking water, which caused the base the furnace sits on to mold and smell also the furnace information packet was ruined in the water that collected on the top the furnace.

We called, and another team member came to the home, checked things over and applied several strips of silver tape all over the finance and said will request new furnace paper work be sent to you and everything should be fine now. The mold was not dealt with and is still there and smelling, since that time, we have called several times to speak with you which has not happened was told each time that you were not there but requested the information on the furnace and have been told it will be sent to you, this has not happened.

In the mean time the furnace has started to leak again, the new thermostat that was installed has a yield indicator on it and I have no idea what that means because we have no paper work in that either. And our electric bills have increased over 125.00 per month since the work has been done, that I really don’t understand.

I am writing to you in hopes this will be addressed and resolved, just not sure what to do to resolve since we are not he professionals in HVAC, I do want to make this clear we have and I am sure will continue to be treated with great customer service and respect, just as we have been since that first call.

                                         Thank You in Advance,

                                                                 David and Mary Keller