Complaint Review: kmart.com

 I am completely disgusted by the way Kmart runs their retail operation. I have spent 2 hours on different 2 days with their CS going around and around. 1st of all the problem starts with them taking the money out of my account, before confirming that they even have the product in stock. Neither Amazon, Walmart, or any other company I've dealt with takes the money until the item is ready to ship. 2nd I get an e.mail telling me I cancelled my order...I DID NOT!!! So I call CS to straighten out the mess they created. I am switched from one person to another having to explain the situation over and over. Finally I get a person who checks into everything, admits the item I wanted is no longer in stock, she offers a 10% discount for my trouble, BUT I can't reorder another item because my money is floating around in cyberspace after their refund. So I'm told just call back when the money arrives in my Paypal account, and get a rep to fix everything. Forward to today, the money is back in my Paypal account, I call CS go through what I wish to order, she needs to call shop your way, so I sit on hold while she does that, then she discounts the 10% and gives me my total. So now I breathe a sigh of relief, only to find out after all of this she can't let me use my Paypal account! That's where Kmart returned the money to!!!!! I'm on a fixed income and barely get by, so the money Paypal took from my bank for my first order, that Kmart couldnt fulfill, has my balance under the price of the new order..BECAUSE THE MONEY WAS RETURNED TO PAYPAL BY KMART!!! So now here I sit, order ready to go, and they say can't take the Paypal where my money now is. I told the girl forget the 10%, I've had it!!! Thay have now lost a customer, and I will spread the word, in person, and online. All because they took the payment before they verified that they even had the item in stock.