Complaint Review: Knetbooks.com

Zero Stars WORST CUSTOMER SERVICE EVER. Let me tell you about my nightmare with this company. I rented a business statistics book for $60. I remember it taking a little while to get the book, which was not a big deal because I ended up not needing the book. The teacher for the class did almost everything online so the book was left in the box in which it was shipped. I recieved an e-mail saying that the book was late on May 13, 2012, and that my card was being charged $120. Right above this in red it clearly stated that the book was due June 01, of 2012. So the nasty email was not needed, and I took it offensively. Then I check my bank account and I was charged for the book anyways, which sadly overdrew my account (poor college kid problems) When I contacted customer service they informed me that my book was sent back damaged, the binding was completley removed from the book. Considering I didn't even use the book at all, this had to have happened in transit back to Knetbooks. I had shipped the book back in PERFECT condition in the same box and packaging in which it was sent to me. UPS automatically covers up to $100 worth of damage, but Knetbooks informed that I had done the damage because there is no way it could have happened in transit. Calling me a liar is something I will not stand for. I just graduated from a very strict Christian College, where we uphold the best character possible. I would not be writing this if this was not the complete and whole truth. I WOULD NOT RECCOMEND USING THIS COMPANY, DUE TO THEIR BAD BUSINESS ETHICS AND TERRIBLE CUSTOMER SERVICE