Kobo of Canada Won't refund money for defective Kobo E-reader. Very poor Customer Service. Will delay, put off, pass to another department, etc. Mississauga, Ontario, Canada
I ordered & received a Kobo Glo e-reader. After about 3 weeks, the item malfunctioned. I called the number given to Canada & reported it. Then I was sent a replacement unit. This unit also failed with the skipping of pages. After much argument with Customer Service, I was finally given a return authorization to return both units. Iniatially, the company refused to pay for the return, stating it was against their policy. Many calls have been made asking for a refund. I was told that refunds are not given -- only store credit is issued. Supposedly all of this in their Terms - which I can't locate.
On the Kobo web site on Facebook, many other complaints similar to my situation seem to be occurring. I have involved my credit card company in hopes that they can help get my money of $130.00 returned.
Both Kobo's were returned on April 5, 2014. Still no refund.