Kodak Processing Center Rite Aid Lost photos and no remuneration Maryland
On a Saturday in June, I deposited my film at a Rite-Aid to be processed. They were to be ready by the following Monday.
When I arrived to pick them up, I was told that they had not been received at that store and given a 1-800 number to call.
Upon calling that number, I was given the run around for weeks, being told that they were "tracing it". Not so and the pictures were never found. To top it all off, I was supposed to have been sent 2 replacement cameras (since I had used a disposable camera); I have yet to see them.
Oh, and did I tell you that the pictures that they lost were to be used in a police brutality lawsuit?
Jesse
Baltimore, Maryland
1 Updates & Rebuttals
Jeff
Indianapolis,Indiana,
U.S.A.
Prevent lost film
#2Consumer Comment
Sat, April 19, 2003
In commercial labs, like every other business there will always be mixups. Film may get placed in a bin to go to another store where it is put out for pick up but, noone ever picks it up.
Some stores will regularly go thru the film bins and contact people who haven't picked up their film. Sometimes people come to get the film only to see that the pictures are not theirs. The pictures are in the envelope with their name but, it is not their pictures. One hour labs can help reduce the chances of lost film.
I am a sports photograher for a news agency, covering motorsports. What we do to identify our film is on the first frame we take a picture of a 3x5 card with our name and address on the card. I do this with all the film I shoot whether at a racing event or not.
One time I had film that came back. It was not my pictures. These pictures were of a friends child playing Little League baseball and he hit his first home run during that game.
About 3 weeks passed and the store finally admitted the film had been misplaced. Apologies were nice but that moment had been lost for the kid and his parents.
About a month and a half later, I get a call from a drug store in Brownsburg IN. They have my film in someone elses envelope. I went and picked it up.
The shot of the kid hitting his first home run? Yep right there, the ball on the bat, great shot and I had it enlarged to 8x10 and gave it to him for his birthday about 2 weeks later.
The price of a 3x5 card, one frame on a roll of film and my pictures were saved.