Complaint Review: Koeppel Volkswagon

On Wednesday April 18th 2012 I angel almonte was involved in a car accident on fresh pond rd two block from my home, the 104th precinct responded to the accident (accident report #1113 tel # 7183862362) American Auto Body 6005 flushing ave maspeth NY 11378 reported to the accident and towed my car to their shop spoke with brian (917)5781600.
Brian assured me they would fix my vehicle so i agreed they do the work. I reported the accident to GMAC immediately and was assisted by Patsy Lal 18882334575 ext 35807 claim # 9411279, she had adjuster Rich Curcio 5164925219 complete the estimate and he issued me a check for the damages I in turn passed the check to American auto body.

The body shop had a difficult time trying to get the seat belt lights to go off and sent the vehicle to keoppel volkswagon 5701 northern blvd wood side ny 718 728 8111 service department Andrew service manager. keoppel figures out the problem and sends the vehicle back to American the next day Thursday June 5th 2012 i pick up my vehicle, its goes fine until the following day on Friday June 6th 2012 the engine light goes on nd the car begins to shake i leave a message to American auto of what's
accruing and let them know to please call me back. i take pics of the dashboard and video of the engine shaking... moments later im driving and as i drive the car shuts off in a busy intersection since its after hours i call keoppel and they instruct me to have the car towed to keoppel vw, i spoke to Andrew the manager and I made him aware the car was just in an accident and came from American auto body he said he was aware of the place and it could be a vw problem so they would look at
it. I asked him should I call the insurance or American cause it could be accident related he said sure leave them a message if you like so I did.

keoppel gets me a rental from enterprise and lets me know they do not know what's wrong but will continue to see what the problem is, on June 15th 2012 service manager Andrew tells me to return the rental and come and pick up a loner since they still haven't figured out what's wrong so I agreed they gave me a 2012 jetta. They start to communicate with American Auto body trying to figure things out ...at this point im calling andrew every week for follow ups but no answers. Finally on
Tuesday July 3 or 4th Andrew call me saying that the car is ready and their is a balance of $2815.56 and i would have to get this from American or Gmac they believed American put the wrong spring coil but American and Gmac was trying to explain to the service supervisor Anthony (Andrew said this is out of his hands and Anthony will take over) that as per the invoices from American and vw it was the same part number and name so it wasn't the wrong part but it could be defective which would be cover under warrantee due to the fact that it was under a month old, gmac said they were not going to pay twice for the same part and American said they order 2 spring coils sent back one and put the correct spring coil that was approved by Gmac (which was the same exact part vw put in) At this point no one is agreeing so I involve my broker Christina from Regal agency 7187461777 to please help me with this problem. they tried but to no avail. I get Anthony from vw, rich from
Gmac and Brian from American auto on a three way convo to try to resolve the problem but it escalade to anthony not understanding when i asked him why did you get involved and fixed the car without any consent i waited for to know what's wrong to see what i should had done go with the insurance take it back to amrican because i should not pay for this
repair this lease is under 11 thousand mile it should be cover under warrantee and gmac is telling you the part is under warrantee. Anthony becomes more upset with my questions and tells me would i send my kids to someone who's abusing them or would i take care of them ...I'm like what are you talking about this has nothing to do with kids its an
object (we are three way at this point) he continues yelling and tells me im tire of going back an forth you have a balance of 2815.56 bring me payment and bring me my loner i will begin to charge you $35 a day starting Friday for everyday you keep my car and hung up the phone.

on july 11th i wrote a check for $2815.56 (check #109) and called Andrew asked to have my car ready and i will get a lawyer, Vw has taken advantage of me i will report you guys to the better business bureu. At this point Gmac and American tells me the only way i can get my money back is by suing vw.

At this point I am asking for advice on what my next step should be.