Complaint Review: Kohl's Store #725

Kohl's does NOT pay their employees a living wage.  Honestly, I would prefer to work in a sweat shop.  The managers are all obnoxious and extremely condescending.  I worked in the Desert Ridge store in Phoenix and it was a nightmare.  "Here, go unload this truck of housewares and answer the phone and yeah, assist the customer at the same time.  Oh, and don't forget to push credit!" What a joke of a company. 

I recently shopped Kohl's and the dressing room area was a disaster area.  The only dressing room to have a bench to set your clothes/purse on while trying things on was the large handicap dressing room.  There were 2 smaller dressing rooms with nowhere to set your own stuff but on the floor.  The dressing room itself was over-run with clothing that people had tried on and left - some on hangers, hooks and most just dropped on the floor.  I spoke to an associate about the possibility of getting the dressing rooms cleared up and cleaned up and she politely explained that she is the ONLY person in that entire department (apparently that's how they schedule - 1 person per dept. even on week-ends).  I sympathized with her and told her I understood she was doing the best she could under the circumstances.  I also told her to pass along to HER boss that it's a sad day in hell when one compares a Kohl's store to a Walmart store and Kohl's come up the loser but in this instance that was my assessment of Kohl's at that particular time.  Nothing is more infuriating than getting undressed, having to just have my own clothes lay on their dirty carpet and then take the article of clothing off the hanger that says 'size 14' only to discover the article of clothing is a size 8.  That was the final straw - I picked my clothes up off their dirty floor and simply left to shop elsewhere.  I don't think I'll be going back to Kohl's anytime soon.  I don't agree that their clothing is of any better quality than a Target or Walmart (I just hate going into Walmart).  Even those clothes with 'designer' labels are being made using cheap labor from CHINA, PAKISTAN, INDIA (to name a few).  Shame on those high-priced designers for not having their clothing made by qualified AMERICAN workers who produce real QUALITY products instead of sweat-shop junk.

first let me express my opinion on pages like this. how does any person really know if this page was not created by the company a complaint is against, especially a company as big as kohls. each store is different.  I have heard other stories that make kohls stores very simular in many ways.

badgering for credit and e-mail is correct in all stores (ment to grow the business and stay at the top). the pay is somewhat correct depending on experiance and other issues I will not mention because of my opening statement. I do not buy clothing and stick more to appliances, outdoor living and shoes when I make purchases these days.  I find these items to be more reliable.

is any thing made overseas of good quality? how much of any retail stores merchandise is made in the united states.  if merchandise lasted longer we wouldn't  buy as much. 

no, kohls merchandise is not on the scale of dillards, macys etc. as a matter of fact i was told this when i went to work for kohls. but, if you think of a family of 4 or 5, school age kids, trying to make it in this economy kohls, walmart, k mart and a host of other merchants would be the solution (looks good, crappy, poorly made and marked up ).

I have worked for kohls for 5 years, on a scale of 1 to 5 with 1 the lowest and 5 the highiest score for excellent in employee relations, fairness in pay, pay, product dependability, job security,management and team work i rate kohls a  1  compaired to other retail chains I have worked for. 

I agree whole-heartily with most of this. It is true, we're very hard pressed to solicit credit, obtain emails, ect., however, when you apply you consent and acknowledge that you will be told to do such, and if you aren't comfortable with it this job isn't for you. With that said, I agree sometimes they push the credit soliciting thing too far. I'm sorry, but as an employee, I want to have a pleasant experience working, just as much as a customer wants to have a pleasant experience shopping. Why should I have to push someone to get a card when they say no, just to get yelled and berated at by not only the customer but my managers as well!? All for doing my job, too!

The issue I take with your report is you saying you get paid BELOW minimum wage. That is just simply not true, and it almost makes it hard to take the rest of your report seriously (even though I work there, and agree with most of your complaints). It is IMPOSSIBLE to get below minimum wage as an associate at Kohl's since none of our work is commission based, and if you are truly getting below it, that is a lawsuit waiting to happen. 

Besides that, again, everything stated is essentially true. I've never had a manager go on the intercom and yell out how many credits we have and how many we still need (honestly I highly doubt that happens at your store as well since that is HIGHLY unprofessional). 

And the last thing I take issue with is the beef about "poorly made clothes." Kohl's is a higher end brand store. These clothes simply do not just "fall apart." Honestly, lets compare Walmart clothes to Kohl's and then see if you can still honestly say Kohl's clothes are horrid.