Complaint Review: kohls

the money.

Okay while I am pretty sure there is a lot that the OP is leaving out.  But taking it for what is posted, there seems to be a point of confusion that needs to be cleared up.

When Kohl's submitted the information it was rejected by the bank(because of the incorrect formation).  As far as Kohl's is concerned the payment was rejected and they charge a fee for ANY returned payment.   So it is possible that the OP had money in the account, but because of incorrect information the payment still "came back".  Account numbers are exact.  If you say your account number is 12345 and they try account 12344, it will be rejected.  There is NO "Oh they must have meant 12345".  This fee would most likely be charged by any other company in the same circumstances.

Now, who is at fault...there is not enough info here to be sure.  It is just as possible for the OP to provide the wrong information as the employee to enter in the wrong number.  Unfortunately without any proof it is impossible to know which. 

But it doesn't help the OP's case that they all of the sudden they start going into the quality of the clothes..not forgetting the fact that they were also ordering a replacement card and had an existing balance on the account.  This makes it seem like there might be something a bit more to the story.

Maybe the girl tried to put $2500 on the card?  You are not clear as to the alleged screw up so everyone is wondering.  When you start attacking their clothing you begin to compensate and that makes you look bad.  Learn to make clear sentences.

Obviously................

That's one thing you've never clarified.  Did she type in the wrong account number?  Did you mistakenly give her the wrong account number?  You say the account had $2000 in it, but you still were assessed a $25 bounced check fee, why?  There had to be a reason.  You wrote a very cryptic report, leaving out some key information.  It may be clear to you, but not to anyone else.

The only thing stupid is your report, you are blaiming the credit card because your payment bounced.  The $25 payment would not have bounced if there was money in the account.

A good idea for you is dont use cards until you learn how to balance and manage a checking account.

follow a simple story like that .God help you when you have to take physics. Its hard to believe you think i might file a complaint based upon thin air. No further comment. Some interenet folks are not worth trying to convince. I call to make a payment,she screws it up I get charges. 2+2 =4.ok.

You said  "Now the hard heads are playing hard ball with me refusing to take the charge off. " 

How much do you owe on the card that you think a charge off is good idea? 

First you say the girl "screws up" and you get a bounced check fee.  Then you say there was $2000 in the account.  Which one was it?  How do you know the account was not overdrawn when your check was presented?  If the check bounced when presented by them, then you have a bounced check no matter who's account it is.  Oh, but now there's something else, right?  All of a sudden their clothing is junk...yep, all of a sudden!  Since it is your account and your bill, why didn't you pay it with your money?

Yep, lots of questions here but I'll bet there's much more to this story than written here!!!

Do not let them strong arm you. Keep calling and fighting about it. If that doesn't work find the CEO email. I know I have said it before but I kept getting the run around from a certain company for about two years . I finally got tired of the bs and found the CEOs email and he fixed the situation. I was not rude , I just simply started about how I bought the product and since then I have called time and time again about the product and go no where. He came through for me. Usually the people you talk to will not give you any money  back or fix the problem. First call the CS and start off by "Hi , how is your day going?" Normally these people here nothing but rude people . A little smile and a nice word goes a long way. Explain the situation and if you get a rude person , try asking them if they are having a bad day. Most likely these people have had 30 rude people to 1 nice person. Just remember how you would want to be treated if you were on the other side. I have to remember this a lot when I am frustrated. If that still does't work ask to speak to a supervisor , if they will not let you then find the email of the CEO explain the situation and most likely you will have it fixed. Also be sure to have all your paperwork. The date you made the payment, your bank statement and how much you had in the bank in front of you when your talking to the CS.

Good luck to you and I hope you get everything worked out!!!