Complaint Review: Konami Digital Entertainment

My wife wanted me to purchase her a copy of Dance Dance Revolution. She figures it would make a good way to work out and be fun. It is.

However, when I purchased the latest version for the XBOX 360, Dance Dance Revolution Universe 3, it indicated on the back of the box that certain "hit songs" were included in the game: "Harder, Better, Faster, Stronger", "Sweet Dreams", "Dancing Machine", "It Takes Two", "Tainted Love"...

Anyways, other than "Dancing Machine", none of the songs listed are actually in the game itself. I figured they must have to be unlocked or something, so I looked online and multiple people on multiple websites indicate that they have unlocked all of the songs and they just are not there.

I submitted a support case with Konami on 11/25, and by today, 12/5 I have still not gotten a response.

I did find a phone number for them so I attempted to contact them today. The fellow who answered the call was not helpful at all. He said that there wasn't anything he could do except that I should play the game to see if they are there. He flat out refused to allow me to speak with a supervisor.

I guess this works out well for Konami, because he knows that I will never be able to reach anyone any more helpful than he is. How ridiculous.

Jack
Roanoke, Virginia
U.S.A.