Complaint Review: Koodo Mobile (Telus)

My phone service was suspended because I had not paid my bill  (fair enough)  

However,  in the end of July there was a glitch in thier system that crashed all phones for Koodo Mobile customers.   I had not persued anything,  because I still had to pay my balance.  In the middle of October I had finally paid my balance then expecting my services to run again as normal in the next 20 minuites.   Unfortunatly my phone wasn't working,  so I had to go to the mall where I got the phone

I had called technical support and they couldn't fix the problem.   I was told to give it 3 days and a week and blah blah blah....

I finally got a delegate who looked into the history and told me that the reason was because of thier glitch in July and that he was going to send a report for them to look into it and that it would take at least 3 days to fix it,  but give it a week  (ok)

So I call a week later,  and the tech support delegate can't do anything.   I then said to myself   "I am going to call ONE MORE TIME.  If the delegate can't fix the problem then I am cancelling the phone for good" 

I called and I was told to give it a week  (again.....NO!!!)   I said I am cancelling.  The delegate then told me to go back to the store to return my phone.

I went to the mall and they wouldn't return it since it had been more than 14 days,  and I was told that I would have to pay my remaining TAB of  $71.   Oh, and somehow when I paid my bill in the middle of October by balance in a span of 3 weeks goes to $69   (for what?   a phone line that doesn't work?)

They ripped me off big time.   I am now out   $140.   I told them that I don't want to deal with them anymore and to just send my bill to collections.