Complaint Review: KOOL TELECOM LTD-KOOLTEL AMERICA MTH OAN AT&T

My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services .  She does not have a computer or internet service.  The billing was done thru a 3rd party biller called OAN services.  They have a contract with Kool Telecom, Ltd to handle their billing.  I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.

I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles.  My mother also had charge from Infocall,LLC and I was told to contact them at a different Telep. number for credit. They also claimed it was a billing error and the neither account was under my moms name.