Complaint Review: Koons automotive

Koons dealership and auto purchasing is to be avoided. if you purchase a vehicle there and have issues, you will not be able to talk to a manager. Jim Koons and his staff have NO publically listed contact information anywhere. The customer service reps will not call you back, the general manager will not respond to any requests. They will take your money, but if you have questions or problems they will simply ignor you. They allow there service personelle to be rude and refuse to answer questions. your car will be in service for extended periods, and they will tell you to go to another dealership if you don't like the service they are giving you. They will refuse to fix common warentee items preferring to bill the customer for a larger profit margin. I placed an order for a vehicle there some years ago and instead of ordering the vehicle i paid for they pawned off a vehicle from another dealer (forgetting to remove the other dealers sticker).  This is fraud. On two separate occasions, two different employees drive my vehicle over 400 miles (damaging the wheels) and to and from work In the other case. i witnessed a couple trying to get their chrome wheels back which had been sold by this same employee. Selling customer property is fraud. The employee was fired Later. I have bought numerous cars from Koons since they have a monopolistic domination geographically, and have been treated rudely by sales and service staff and have been denied warentee work, they pretend to take a picture of your vehicle and send it off to their warentee department but refuse to give yiu copies of the pictures. if you have problems with this dealer you have no recourse and no one to contact. You will be treated rudely, over charged, your car will be in service fir months and you will be told to go elsewhere if you don't like it. If after writing dozens if letters, you try to see the general manager, the secretary will not allow you up to his office. If you try to walk past her, she threatens to call the piolice.  you can write letters but you will get no response. several years ago my credit card was used by a firmer employee to purchase an on line game!  the service directors and staff have a high turnover. Stay clear of KOONS.