Kra’sa Ilus, enivisage skin Product advertisement and cancellation issue Nampa Idaho
On the site they advertise this product as having 6 ingredients. I looked around for a full ingredient list and even sent an email asking for them. I did not receive a reply or was able to locate a full ingredient list. Honestly at this point I should have walked away but I decided maybe it would only be 6 ingredients. So I sign up for the free trial. At one point it wants to add ilus anti aging serum.
I didn’t see a way to not add it or to remove it from the final cart. Again should have stopped and walked away but, I didn’t. So the package arrives. I open it up and rub a little on the back of each product on the back of my hand. The products are loaded with silicone. I know instantly if I put this on my skin is going to freak out. So I immediately send an email to krasa for cancellation of the order.
I’m given a number and told I have a month to send it back before being charge the full price. Fast forward a week and suddenly I have a $109 charge on my card. So I call in to find out what happened. I’m told that I only cancelled the krasa and not the ilus. That I had to send a separate email to a separate email alias for the ilus cancellation.
After fighting with them for I don’t know how long they’re willing to refund 50% but no more. I’m told that even though both items were on a single invoice and both items arrived in the same box that they’re considered two separate orders and have to be cancelled separately. I’m even told to take it to a doctor and ask them about the ingredients. Wait wait you want me to spend more money on a product I don’t want to begin with? Hahahaha.
Finally after a bit over half an hour I give up. I got 60% refunded which still meant I payed over $40 for an item I didn’t want and wouldn’t use that I though I had cancelled right away. I’ve never purchased anything from anywhere where you had to send multiple emails for a single order for a single company.
I’m certain this is done to trick people into spending their hard earned money on utter crap. I will never again try something from a company that is not well know and established.