Kraft Maid Cabinetry Poor Quality and Poor response 15535 S. State Avenue Middlefield Ohio
I have just purchased kitchen cabinets from Kraft Maid and am very disappointed with the product finish. Many doors have bubbles in the stain and are rough to the touch. The staining is very uneven. I have two drawer faces that are not the same as the ones I ordered. Some cabinet doors or obviously warped. There are glue and stain smears, one smear is shaped exactly like a hand.
I contacted my dealer, the Kraft Maid rep came out and other than the drawer faces he basically told me that is just the way it is. He assured me though that last week he saw a kitchen that was much worse. I did ask him to tell me where I could see a display kitchen with this many flaws -- he could or would not provide that information. I expect quality consistent with display product and documentation.
Has anyone else had similar problems? Does anyone have any expereince resolving this type of issue? I had hoped that Kraft Maid would step up to the problem immediately and replace parts that need replacing and/or do repairs. It appears based on the reps comments that I will need to fight this, does anyone have any useful input.
Catherine
Richmond, Indiana
U.S.A.
3 Updates & Rebuttals
Catherine
Richmond,Indiana,
U.S.A.
If they had honored the warranty, I would not have filed this complaint!
#4Author of original report
Sat, August 07, 2004
Unfortunfortunately, I do have Karft Maid Cabinets. On PAPER they do have a good warranty, but they didn't honor it easily.
After a great deal of escalating (to the VP level) we finally got some response from Kraft Maid. On the invoice for the replacement components these instructions were clearly indicated "Special inv: no bubbling, dirt in finish, no dry ends or rough finish, no sand thru, dents, scrathes, smooth clean complete stain"
I guess that means if you really want good quality cabinets from Kraft Maid you need to carefully list specific directions on your order!
Sales reps for the company should not suggest a customer is not being honest when they do not have the facts!
The attitude of this sales rep, that the customer is wrong, however is consistent with my experience.
Rachel
Phoenix,Arizona,
U.S.A.
Sales Rep
#4UPDATE Employee
Thu, August 05, 2004
I Do Not Believe she has Kraft Maid Our Cabinets are great and have a lifetime warr,
Catherine
Richmond,Indiana,
U.S.A.
Kraft Maid Won't stand behind product. Bait and Switch from displays
#4Author of original report
Thu, March 18, 2004
I did recieve some follow up from the Kraft Maid rep, he felt he could replace the drawer fronts that don't match and up to five doors. Given I have several doors that have bubbles on the staining, are warped or otherwise damaged, 5 doors is not even close to solving my problem. According to Kraft Maid rep bubbling on staining is within their standards, make sure you are willing to live with bubbled staining before selecting Kraft Maid cabinets.
The rep acknowledged the doors are warped, I should live with this for a year before they consider addressing it????? He acknowledged rag marks on doors, but I need to decide which five are the worst, because that is all they say they will replace. There warranty is meaningless, the quality is not consistent with the displays I saw.
This looks and feels like bait and switch to me, show me a good product on displays, send out mediocrity and then claim it is good enough. For 12K worth of cabinets I feel very ripped off.