Complaint Review: Kragen Auto Parts

Kragen in Sacramento, located on Northgate Blvd., would not honor their word to return an autopart that we did not need. When it was discovered that the cheap battery they sold us, along with battery protectant that was not actually battery protectant, was not working in our car, we called the store to let them know.

During this phone call, we spoke to someone who said they were the manager and that he would return our money with a full refund although their policy might say otherwise. When we requested who to ask for when we come in, he said "just ask for a Manager".

That same day we returned the battery and when we did, a girl, named Rebeca, reacted with rudenss and aggressiveness. She instantly became confrontational about why we were returning the battery. We explained, for the second time to her, that we were instructed by the manager over the phone to bring it back and we would get a refund. Because we did not have the manager's name from the phone call she raised her aggression even more and stated that she would not give us our money back. We stated that she had to because we called and were told this would be done without problem.

Next the Manager, Tony, interrupted the conversation and also acted aggresively. The discussion became about how poor the customer service was in their store, which he denied in a raised voice.

We refused to leave until we received our money back because this is what they had told us in the first place. Stating that to Tony, he finally refunded our money but not without further confrontation over the matter.

I don't know if this posting will capture the intensity of the situation, but it was terrible to say the least. The customer service was rude beyond belief, and the laziness of the staff to act professionally and with respect was clearly evident.

We strongly suggest NEVER shopping for auto parts or anything else at Kragen Stores anywhere based on this terrible service.

M
Sacramento, California
U.S.A.