Complaint Review: Kratos Business Solutions

I contacted Kratos Business Solutions through a Craigslist ad. Jon "the owner" was very courteous during our beginning conversations. I was promised mock-up's of a website redesign within a few days. This quickly turned into over a week. I was patient as I know things happen. I am also an active duty veteran who is the sole provider for my family. Jon claimed he was also a veteran who had served.

I paid Jon and inital $600 upfront for the beginning stages of work. I saw one email with a picture of a mock up after a week. I replied I would like some changes, after this Jon fell out of contact. After multiple attempts and finally leaving a status on his Business facebook page he responded to me threatening to sue me for slander, and that he had been in the hospital.

Ok guy, I got it, you have no one to run your business while you were in the hospital, you can't make contacts or do an automated response to your email. Not exactly how I would run a business, but ok.

So I gave Jon anoter week and half before contacting him again asking him for a refund of money. He told me on our previous conversations that he would only refund half of the $600 and give the files that had been created. I was reluctant, and not crazy about since he never delivered on his world of giving a file or website that I hoped for. But sometimes you have to cut losses and realize that you made a mistake when you allow your emotions to make a decision...ie..He was Vet, I was Vet, I like to see my money go to another vet.

I should have known better when he never sent a contract, and his website was unfinished itself with original latin languge in certain tabs from where the template was loaded.

I would avoid this company at all cost. They do not follow through, will ignore you, delete your comments off his business facebook page. As a small business owner, a sole provider for a family, $600 is alot of money. I hope karma comes around to this cat.